1, handle door-to-door collection business.
Call 1 1 183 and press "1" to enter the "door-to-door collection" business. After entering this business, the manual service can directly press "0" to enter the manual service.
2. Consulting business
Dial 1 1 183 and press "2" to enter the business consultation channel. At this time, according to different business prompts, press "1-3", for example, press "2" to enter domestic business, and then switch directly to manual operation.
3, mail query
If manual service is needed at this time, after connecting1183, select "3" according to the prompt to enter the email query. After entering the next floor, you will be asked to enter the relevant email number, or press "*" directly to enter the manual service.
4. Complaints and suggestions
Call 1 1 183 and press "4" to enter the first floor of complaint suggestion. At this time, according to whether the prompt is domestic or international, you can directly press 3 to enter the manual service for complaints and suggestions.
Postal complaints express way:
1. You can make a complaint through the complaint phone. The special telephone number for postal consumer complaints is 1 1 183. But telephone complaints are not recommended, sometimes it is difficult to express clearly, and there are many people calling, sometimes I can't get through.
2. For the bad behavior of some couriers, you can report to the courier company. Most problems can be solved. At the same time, the official accounts of official website and WeChat of most courier companies can also make complaints.
3. Search the complaint website of the State Post Bureau online and fill in the complaint information. The courier company will definitely give you an answer after that. You just have to wait. Finally, the State Post Bureau will contact you by phone to ask if the processing result is satisfactory.
4. The State Post Bureau is the government agency that manages major express delivery companies (not to be confused with China Post Company, China Post Company is a company and also managed by the State Post Bureau), which is what major express delivery companies are most afraid of. So if you are not satisfied with the complaint solution proposed by the courier company, you can complain to the State Post Bureau.