The hotline provides 24-hour all-weather service, mainly to help users solve problems encountered in the process of using Xiaomi products, and provide corresponding consulting, after-sales and maintenance services.
After dialing the phone, users can choose corresponding services according to voice prompts, such as product consultation, after-sales service and technical support. Customer service staff will learn more about the problems encountered by users and try their best to provide solutions. If further operation or maintenance is needed, the customer service staff will instruct the user how to proceed.
In addition, Xiaomi officially provides online customer service, email and other services, and users can choose appropriate ways to consult and solve problems according to their own needs. Other official telephones: Xiaomi financial hotline: 400- 100-3399, Xiaomi mobile hotline: 400-922-3838, and Xiaomi mobile phone/Xiaomi mall customer service telephone: 400- 100-5678.
Maintenance service content of Xiaomi's official customer service
The maintenance service of Xiaomi's official customer service includes the following aspects:
1, repair or replace the main parts of mobile phones, TV boxes, intelligent hardware and other products, such as screens, batteries, cameras, etc.
2. Detect and diagnose product failures and provide corresponding solutions or suggestions.
3. Provide technical support and guidance in the maintenance process to help users better understand and cooperate with the maintenance process.
4. For products that need to be repaired, provide free express service and after-sales tracking service to ensure the safety and satisfaction of users.
It should be noted that the maintenance service of Xiaomi's official customer service is mainly aimed at products officially sold by Xiaomi, and the corresponding maintenance service may not be provided for products not officially sold by Xiaomi. In addition, when users apply for maintenance, they need to understand and agree with the relevant maintenance terms and expenses to ensure the smooth maintenance process.