Who interviewed Bertelsmann Owett Air China customer service? How's it going?

Bertelsmann's job at Air China is a regular job, but the salary is not very high. The interview is nothing more than some questions related to the job requirements. You can refer to it here:

(1) College degree or above, fluent in Mandarin, aviation service major is preferred, regardless of gender;

(2) cheerful personality, like to communicate with people;

(3) Good at learning, strong sense of responsibility, honest and dedicated, patient and meticulous, steady and practical;

(4) Understand computer knowledge, skillfully use Windows operating system, and have good typing speed, at least 40 words/minute;

(5) Be able to work according to the company's procedures and standards, be considerate of others, and successfully handle all kinds of customer problems;

(6) Willing to accept challenges, able to work under pressure and have a sense of teamwork.

Here is some background information:

Introduction of Bertelsmann Ovett

Bertelsmann Group is one of the three media giants in the world and one of the top 500 in the world. It has nearly 400 companies in 63 countries around the world. As a multinational service group under Bertelsmann, Ouweite Group is an international enterprise service provider with high integration and adaptability. We provide personalized outsourcing service solutions of customer relationship management and supply chain management for enterprises in China and around the world. Bertelsmann Ovit (China) entered the China market at the beginning of 20001.At present, it has expanded its business to aviation, automobile, media, tourism, insurance, telecommunications, direct sales, fast-moving consumer goods, financial services and other fields, and established cooperative partnerships with many well-known enterprises. Headquartered in Shanghai, the company has set up branches in Beijing, Guangzhou and Nanchang.

Bertelsmann Ovett Recruitment Position: Call Center Customer Service Representative (Bertelsmann Ovett China International Airlines Project)

Job Description: Mainly for members of voice card who serve Air China or passengers who frequently take Air China. After the accumulated mileage reaches a certain point, customers can exchange the accumulated mileage for some discounted or free air tickets, and will call Air China 400 hotline to inquire about the air ticket price, points exchange process, membership service, mileage inquiry and customer complaints.

Salary and treatment:

Formal employee

① Customer service salary in Putonghua: basic salary 1650 yuan, performance bonus 0-2,000 yuan, 364 subsidy 200-800 yuan, overtime bonus = 3,000-4,000 yuan/month;

② Multi-skill customer service salary (Japanese, Korean, English): basic salary is 2000-2200 yuan, performance bonus is 0-2000 yuan, 364 English performance bonus is 200-500 yuan overtime bonus is 200-800 yuan = more than 4000 yuan/month.

③ Other benefits: five insurances and one gold, plus supplementary medical insurance and 24-hour employer liability insurance, 6 days paid annual leave and 6 days paid sick leave every year, and the project organizes regular tours. Provide employee apartments

Generally speaking, the customer service representative of Bertelsmann Ovit Airlines China project is an opportunity for those who have just graduated.