Shake the shop after-sales assistant is an after-sales empowerment tool for merchants who bid for Taobao AG. Support the ERP system or delivery tool of the merchant to connect with the after-sales assistant to realize the safe and automatic refund of the undelivered goods.
brief introduction
When the goods have been delivered but the consumer has not signed for them, the merchant can choose to refund after refusing to sign, and will remind the consumer that the merchant has agreed to refund after refusing to sign, and the consumer can contact the courier to refuse, which can not only improve the after-sales experience of the consumer, but also improve the efficiency of the merchant in dealing with after-sales.
Only after the consumer delivers the goods voluntarily can the refund be made. Merchants can choose to refund after refusing the visa according to the express delivery status in the after-sales order details, and the system will automatically remind consumers how to refuse the visa, without the explanation of the merchants, and guide consumers.
At present, in the after-sales process, most merchants will refuse to deliver goods to consumers, only ask for a refund, and then inform users to refuse or apply for after-sales service again after receiving the goods. In this scenario, some consumers will directly apply for platform intervention, which will easily lead to disputes between buyers and sellers. If you use this function, you can directly handle the after-sales service according to the visa refusal, and avoid consumers from initiating arbitration.