The main work is: 1, return visit and emotional communication of key customers, visit appointment of strange customers, return visit of customers using products and specific details of agents or distributors. 2. Record data and transmit important information. Fill in the report list in detail. Handle customer's difficulties and problems reasonably. Telemarketing, called telemarketing, is a remote control tool. )
Telephone sales of different enterprises are slightly different. The specific job responsibilities of telemarketing depend on a new operation mode. For example, the job responsibilities of telemarketers engaged in mobile communication are different from those of the National Bureau of Statistics.
With the rapid development of communication network era and the wide application of telemarketing in enterprises, many job seekers want to be telemarketers, but they don't know their job responsibilities.
I. Job responsibilities of telemarketers
1, conscientiously implement and abide by relevant national laws and regulations and various rules and regulations of the industry and the company.
2, telemarketers need to establish a good mentality, with a positive and enthusiastic attitude and firm confidence to work, and have a good professional quality.
3, the use of standardized and standard language to carry out telephone marketing work, should be fully prepared before the call.
4. Telephone communication must be the same as the interview, with a smile and sincere, warm, thoughtful, modest and respectful tone.
If you want to be an excellent salesman, you must constantly challenge yourself, constantly break through innovation and do it with your heart. When you encounter difficulties, you should adjust your mentality in time, and don't let emotions affect your language and work.
6. Usually, the sales staff should make records, do a good job in customer analysis and deliver information in time.
7. As an excellent telemarketer, you should listen carefully to customers' opinions, be good at listening to customers' voices, demands and even customers' complaints, so that customers can feel your tolerance, make explanations and give timely feedback.
8. One of the jobs of telemarketers is to answer calls, understand the source of customer information, patiently answer customers' questions, and tell them the customer information input system in time.
9. Pay a timely return visit to the designated customers, track and enter customer information into the system in time.
10. As a qualified telemarketer, you should also follow up with customers by phone and invite them to the store.
1 1. Call back the satisfaction of car buyers and repeat customers.
12. Update the customer information invited to the store to the lead guidance management system in time.
The above lists the job responsibilities of telemarketers, and it is also a summary of the job responsibilities of telemarketers in the current situation of increasing telemarketing, hoping to bring help to the majority of telemarketers.
Description of specific work content:
1, develop online advertisers by telephone sales;
2. Complete the sales target issued by the company; ;
3. Carefully complete the work record and ensure that the corresponding process is implemented according to the company's requirements.
Job requirements:
1, standard mandarin, sweet voice, affinity and appeal;
2. Strong language communication and expression skills, strong sense of responsibility and enthusiasm;
3. Able to work under pressure, have the ability to face challenges and have strong initiative;
4. College degree or above; Skilled in computer operation, able to use office software;
5. Familiar with the Internet, with telemarketing experience or sales-related training is preferred.