2. Trial operation. This is the best opportunity for customers to get first-hand information about cars. During the test run, the salesperson should let the customer focus on the car experience and avoid too much conversation. Salespeople should explain customers' needs and purchase motives in order to build customers' trust.
3. Consultation. In order to avoid arousing customers' doubts in the negotiation stage, the salesperson must make customers feel that he has understood all the necessary information and controlled this important step. If the salesperson has understood the customer's requirements for price and other conditions, and then put forward sales suggestions, then the customer will feel that he is dealing with an honest and trustworthy salesperson and will fully consider his financial needs and concerns.
4. Deal. It is important to let customers take the initiative, give them enough time to make decisions, and at the same time strengthen their confidence. Salespeople should be sensitive to customers' buying signal. A satisfactory agreement between both parties will pave the way for delivery.
5. Send the car. The delivery step is an exciting moment for the customer. If the customer has a pleasant delivery experience, it will lay a positive foundation for a long-term relationship. In this step, our goal is to deliver a clean and defect-free car according to the agreed date and time, which will satisfy the customer and enhance his trust in the dealer. It is important to pay attention to the limited time for customers to deliver cars, and should take time to answer any questions.