12345 hotlines are mostly only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. It is suggested to expand the scope of authority of 12345 mayor's hotline, track and rectify the problems reflected by the people, and stipulate the time for feedback to the people to avoid only information input and no information output.
12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.
12345 function:
On June 5438+February 65438+February 2007, Shenzhen Municipal People's Government 12345 Open Telephone Day was officially opened. Just dial 12345, citizens can make inquiries or complaints to more than 50 functional departments of the municipal government.
12345 public telephone integrates 96 service consultation telephones of 56 departments and units of Shenzhen municipal government. It is a public telephone service platform for the municipal government to handle non-emergency affairs within the scope of administrative organs. It is mainly responsible for handling calls such as consultation, reflection, suggestions, help and complaints from citizens within the scope of administrative organs.
After the telephone is opened, it will provide telephone services in Putonghua, Cantonese, English and other languages for Shenzhen citizens 24 hours a day, which will solve the problems that the telephone number of government departments is difficult to remember, the telephone is difficult to get through, and the inquiries or complaints are difficult to solve in time.
The receptionist will directly answer questions about public telephone consultation using standard answers pre-entered into the database by various departments. Call charges are charged according to the standard of ordinary local calls.