Main work: 1. Complete the tasks assigned by the company and departments, and report the tracking results in time. 2. Complete the daily work within the normal jurisdiction. 3. Answer the phone, record information and process information. 4. Preservation, classification, filing and safekeeping of working data.
Auxiliary work:
1. customer service: answer customer inquiries and take customers to the places they require without affecting their work. Ask customers what they don't know, and take the initiative to help consult other relevant staff until the problem is solved. 2. Assist in sales and service during holidays. 3. Assist in inventory inspection. 4. Keep friendly contact with internal and external liaison departments. According to the actual situation, the above is just a reference.
Business clerk, taking both clerical and business work into account, taking clerical work as a supplement and business as the main task, mainly communicates with customers by telephone, understands customer needs, digs and guides customer needs, and recommends our products and services to customers. There are both business marketing and ordinary clerical work. General clerks are mainly engaged in document processing, typing and editing. They need to be familiar with common office software such as WORD and EXCEL, and often need to send and receive business letters and collect business information online.