Abnormal express delivery will be kept for half a year according to the regulations of postal industry. If the query status is abnormal, you can contact customer service by phone.
The express mail is tracked by the official website of the corresponding courier company, and the relevant information of the courier bill can be obtained by directly querying the relevant information through the barcode on the courier bill, and inputting the query code on the webpage of the corresponding company.
Extended data:
Express service organizations shall take the following measures to ensure the safety of express mail:
A) Establish and strictly implement the inspection system for receiving and sending express mail, and abide by the relevant provisions of the Postal Law of People's Republic of China (PRC) and the Directed Catalogue and Disposal Methods of Prohibited Articles to ensure the safety of receiving and sending express mail;
B) In the process of receiving, sending and delivering, ensure that the express mail is not exposed;
C) In the process of sorting, sealing, transportation and customs declaration. , should establish a complete monitoring system, equipped with the necessary monitoring equipment; Irrelevant personnel are not allowed to contact express mail; Do not dismantle, hide, destroy or steal express mail without permission to ensure the safety of express mail handling;
D) In the process of sorting, sealing, transportation and customs declaration, if any problem express mail is found, it shall be recorded in time and properly handled; If it is necessary to unpack the express mail, it shall be carried out by the developer under the supervision of relevant personnel or equipment, and records shall be made;
E) The express delivery business activities are stopped due to business suspension, production change, bankruptcy and other reasons. The received express mail shall be properly handled in time to ensure the safety of the express mail.
Baidu encyclopedia-express number
Baidu Encyclopedia-National Standard for Express Service