In a progressive society, various job responsibilities appear frequently, which can improve the vitality of internal competition and better discover and use talents. So is it really difficult to formulate job responsibilities? The following is the job responsibilities of Taobao customer service that I sorted out for you. Welcome to draw lessons from and refer to. I hope it helps you.
Taobao customer service job responsibilities 1 1, communicate with customers through Ali Want Want, answer various questions raised by customers, and reach a deal;
2. Make customer inquiries and guide customers to buy our products;
3. Responsible for effective customer management and communication, and develop and maintain good customer relations;
4. Visit customers regularly or irregularly to check the maintenance of customer relationship;
5. Be responsible for the pre-sales or after-sales service of the company's products;
6. Establish customer files, quality tracking records and other after-sales service information management systems.
7. Handle orders in time, track the delivery trend of goods, and communicate with users in time to avoid user dissatisfaction.
Taobao Customer Service Job Responsibilities 2 Job Requirements:
1. Technical secondary school degree or above, major is not limited, excellent fresh graduates can be accepted, age 18-30 years old (do not disturb over age).
2. Whether there is a foundation or not, you can be led by colleagues in the early stage, but you must be interested in the Internet e-commerce industry;
3. Skillful use of basic office software, excellent teamwork ability, good work attitude and patience;
4. Fast-growing personal development opportunities, aggressive corporate culture, and the challenge of growing together with the company.
Once hired, you will enjoy the following benefits:
1, 9 to 6, flexible working system, not advocating overtime, paying attention to work efficiency, not going to work on weekends;
2. National statutory five insurances, one gold and paid holidays;
3. Provide working meals and accommodation (equipped with air conditioner, water heater and wireless network);
4. Give perfect performance appraisal, year-end bonus and regular salary increase;
5. Rich amateur group activities (expansion, travel, dinner, annual meeting, afternoon tea, etc.). );
6. Comfortable office environment, superior geographical location, close to subway stations and bus stops.
Job requirements:
Educational requirements: technical secondary school
Language requirements: unlimited
Age requirements: unlimited
Working years: unlimited experience
Responsibilities of Taobao Customer Service 3 1. Communicate with customers through Niu Qian, Knock Knock, WeChat and other tools, answer customers' inquiries and provide reasonable guidance to meet customers' needs and reach a deal;
2. Actively sell potential customers and visit existing customers regularly for maintenance;
3. Organize customer information and place an order. Responsible for product after-sales tracking service, including purchasing evaluation and exchange coordination;
4. Regularly summarize the problems in the work and feed back to the superior to adjust and optimize the workflow;
5, according to the arrangement, other related sales management, improve the overall sales performance;
6. Other matters assigned by the leaders.
Taobao customer service job responsibilities 4 1, learn the rules of Taobao platform and the company's product knowledge.
2. Use Taobao Want Want software to communicate with customers, answer customers' questions and facilitate platform transactions;
3, need patience, good service attitude, steady work, a sense of responsibility, strong communication skills;
4, can properly handle after-sales and customer complaints and other issues.
Taobao Customer Service Job Responsibilities 5 Job Description:
1, through online chat, such as Want Want, guide customers, answer customers' questions about products, receive customers, promote products, and facilitate order transactions;
2. Timely, effectively and properly handle various problems of customers, and assist the supervisor to handle other affairs;
3. Accumulate the resources of old customers and actively carry out active marketing when new products or store promotions are launched;
4. Customer return visits, service suggestions and feedback.
Requirements:
1, familiar with Taobao/Tmall rules, processes, background management, computer skills, understanding consumer psychology, strong writing and language skills, and good at communication;
2. Good at communication, patient, warm and friendly, able to leave a good impression on customers and have a sense of responsibility;
3, the typing speed is fast, not less than 50 words/minute;
4. More than one year experience in e-commerce customer service or sales;
5, cheerful and outgoing, easy to get along with, dare to speak and actively face problems, plain personality, don't vote if you don't like to communicate and talk.
Job responsibilities of Taobao customer service 6 1, goods sold in online stores are put on shelves, classified, and commodity information is adjusted in time, online stores are updated, online stores are planned and implemented, and stores are displayed independently to enhance the attractiveness of stores;
2. Online customer service and shopping guide, and communicate with customers through online chat tools (Want Want, QQ, etc.). ), answer customers' questions about products, and independently complete online shopping before, during and after sale;
3. Deal with the daily affairs of Taobao shop, including online message reply, order management, arrival tracking, evaluation management, after-sales service, etc.
4. Be good at solving after-sales problems and know how to solve customers' return requirements;
5. Maintain customer relationship regularly to promote interaction and sales;
6. Promote team performance growth, achieve store sales targets and enhance the company's brand.
Taobao customer service job responsibilities 7 1, responsible for Taobao Tmall customer service, online Wangwang and telephone consultation;
2. Deal with the daily affairs of Taobao shop, including replying messages, dunning, logistics tracking, evaluation management, etc.
3, customer complaint handling, customer return visit, return processing, customer satisfaction survey, etc. ;
4. Be responsible for improving customer satisfaction, reducing the complaint rate and improving the favorable rate of customer service;
5, complete other work arranged by the leadership;
Taobao customer service job responsibilities 8 1, responsible for customer consultation on Want Want, answering customer questions, promoting sales, reminding customers in time and paying attention to customers' special requirements;
2. Track logistics to ensure timely and proper delivery of express delivery; Cooperate with logistics and distribution,
3. Responsible for handling customer return complaints, understanding the reasons for complaints and proposing improvement suggestions.
4. Complete other tasks assigned by the supervisor.
5, understand consumer psychology, strong language skills, good at communication, familiar with digital products, can accurately and effectively recommend different customers in a short time.
Responsibilities of Taobao customer service 9 communicate with customers after sale through Ali Want Want, answer various questions raised by customers and reach a deal.
(1) is responsible for collecting repeat customer information (after-sales customer service needs to add all customers who shop online as friends), understand and analyze customer needs, and plan repeat customer service plans.
(2) Track the after-sales problems left over from the previous day (checking parts/extending express delivery time/goods damage/replenishment/exchange/return/application for refund/customer rights protection), register separately, track the logistics delivery situation of the previous day, communicate with express customer service and customers in time for the orders that are not inquired, and actively extend delivery time; Track the previous day's evaluation, evaluate and explain each evaluation, and make excel statistics on the poor evaluation), and be responsible for effective customer management and communication.
(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.
(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.
(5) Be responsible for developing and maintaining good customer relations.
(6) Establish after-sales service information management systems such as customer files and quality tracking records to classify old customers.
(7) Cooperate with the pre-sale to fold the VIP in the store.
(8) The customer service of the finance/courier company/warehouse keeper shall communicate with the competent contact person accordingly.
(9) Cooperate with pre-sales to promote the operation of the shopkeeper and Weibo.
(10) Make corresponding statistics on the number of product transactions/actual transactions every week, and timely check the basic summary of daily work of product information.
1. After going online every day, the after-sales problems left by the customer service on duty last night are consistent with the news of other customer service wangwang numbers.
Arrange and handle accordingly.
Search diagnosis assistant diagnoses yesterday's operation, ensures the normal operation of the whole store, and handles and summarizes the immediate problems (products with reduced rights and interests, etc.). ), and communicate with customers who have complaints and refunds by phone; Explain the bad review 2,
3. Track the products delivered yesterday to ensure that the logistics information has been updated; Praise the customers who received the goods yesterday.
Evaluation instructions, bad reviews will be communicated and summarized immediately.
Contact the after-sales service immediately before the afternoon delivery time, send the delivery information to the customer immediately through Want Want, and cooperate with the pre-sales tracking to wait for the buyer to pay for the order on the same day;
Check the delivery list 4, 5,
Taobao customer service job responsibilities 10 1, timely and enthusiastically answer customer inquiries, receive customer orders, and deal with problems in sales;
2, can independently complete professional recommendation and shopping guide, and seriously guide customers to buy products;
3, responsible for answering customer inquiries, enhance the company's brand image and the number of potential customers;
4. Properly handle customer complaints to ensure customer satisfaction and store reputation;
5. Reply to online information, handle orders and follow up logistics in time.
Taobao customer service job responsibilities 1 1 1, responsible for the sales and customer service of Taobao stores/malls, familiar with the operation process of Taobao stores;
2. Assist the department head to implement the marketing activity plan of the online store and increase the turnover of the online store;
3. Responsible for the daily maintenance of the store: timely and accurately follow up orders, accept customer inquiries, reply to customer messages, and ensure the normal operation of the online store;
3. Assist the department head to decorate and promote the company's Taobao Mall and stores, improve the click-through rate, page views and conversion rate of the stores, and complete the goals set by the company;
4. Familiar with Taobao training, taobao guest and other Taobao propaganda tools, and be good at summing up experience to provide strategies for achieving sales performance;
Job Responsibilities of Taobao Customer Service 12 Job Responsibilities:
1. Complete customer service reception before, during and after the store, and be responsible for product price modification, customer service consultation, logistics follow-up and a small amount of after-sales work;
2. Understand customer needs, recommend products to customers, provide professional consultation for customers, patiently answer customer questions, increase customer unit price, guide customers to make purchases, and facilitate transactions.
3. Improve customers' satisfaction with quality service through Want Want or telephone;
4, timely and correctly complete the report, customer related information input management, establish customer files;
5. If there are problems such as refund and return, you need to communicate with customers to understand the reasons for the return and solve them patiently;
6. Inquiry, handling, evaluation and management of express delivery problems.
Requirements:
1, 18-30 years old, female is preferred;
2, high school or technical secondary school education, familiar with Taobao transaction process, Taobao customer service experience is preferred;
3. Have certain marketing skills, be familiar with basic computer operations, and have a fast typing speed of more than 60 words per minute;
4. Hard-working, with good service awareness and communication skills, and strong teamwork ability;
5. Full-time, able to accept rest, including day shift and night shift.
Taobao Customer Service Job Responsibilities 13 Job Description:
1. Handle orders on e-commerce platforms such as Taobao Tmall, communicate with customers, and improve the order conversion rate;
2. Deal with the daily affairs of Taobao shop, including online message reply, arrival tracking, evaluation management, simple after-sales service, etc.
3. Report abnormal events (bulk orders, new product consultation, abnormal customer complaints, etc.). );
4, familiar with product knowledge, timely attention, feedback inventory situation and various problems encountered in the consultation;
5. Keep good communication with all departments and do a good job of support and cooperation;
6. Skillfully and flexibly use various ways to promote and publicize Taobao shop products;
7. If the store problem or product problem cannot be handled, report to the superior in time;
8. Complete other tasks assigned by the supervisor.
Requirements:
1, more than 2 years working experience in Taobao, positive and optimistic. Good communication skills.
2, familiar with the computer and skilled typing more than 60 words per minute, familiar with Taobao rules.
3, age is not limited. Good sense of service and honesty to customers.
4. Strong growth momentum
Job responsibilities of Taobao customer service 14 1, the main job content, using Taobao Want Want and telephone to solve customer problems, facilitating the next transaction, explaining customer evaluation, counting daily problem forms, and being able to serve and complete tasks assigned by superiors.
2, proficient in computer operation and the use of basic network communication tools, typing faster!
3, like or have been engaged in e-commerce or Taobao shop customer service work, meticulous, serious and patient.
4. Strong learning ability, strong sense of responsibility, dedication, rapid promotion and strong performance orientation!
5. Excellent communication skills, good sense of service, enthusiasm and courtesy, love of work, dedication and diligence.
6. Personality needs to be calm, patient, good at listening, empathetic, optimistic and positive.
Taobao customer service job responsibilities 15 1, responsible for customer reception of Tmall platform and shopping guide sales through chat tools;
2. Have good service awareness and communication skills, answer customer questions and solve problems, and finally facilitate the transaction;
3. Communicate with customers, analyze customer needs, understand customer service demand information, conduct effective tracking, provide pre-sales guidance and services, and improve customer satisfaction;
4. Feedback the problems found in the service in time, and actively put forward improvement opinions and suggestions.
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