Was he listening when he said his request? Even if the customer's mobile phone WeChat didn't reply, why not make a phone call to check that the customer's mobile phone WeChat didn't reply? There must be his own factors. For a period of time, everyone should immediately call to communicate with customers, understand their own problems, and deal with the doubts and doubts I heard from colleagues at that time, and my mind will be optimistic in an instant. Indeed, I didn't think so much at that time.
What if you just think why the customer doesn't reply to the information content, and the customer likes to ignore or not reply? If a customer likes to ignore you, he is definitely not interested in what you say, or he is useless now. First of all, we should study the situation and use value of this user to see if it is a real customer and whether it is worth working hard on him. After all, everyone's time, energy and time are insufficient, so we should spend our time on valuable things, right? If it is a valuable customer, at this moment, everyone needs to tap the needs of users, find his favorite points, conduct all-round tests, summarize more, and try to create his hobbies;
For customers who don't reply, you can also find out whether the customer hasn't seen your information and whether there are other things, such as going on vacation and not working. For such a thing, if you seriously talk about what you should say, contact again in a few days; In addition, in addition to mobile phone WeChat, is there a customer's phone number? Although mobile phone WeChat is very convenient now, it is more reasonable and direct to call for important and urgent things. Some things are likely to be solved in two or three minutes with a phone call. Do you think so?