12306 artificial hotline, please press 0. Call 12306 customer service, and you can follow the voice prompts. If you need manual service, please press 0. Call 12306 customer service phone, and the system will automatically prompt: press 1 for passenger service, press 2 for freight service, press 3 for parcel delivery, press 4 for group ticket reservation service, press 5 for project push and air ticket, and press 6 for EMU reservation.
12306 passenger service
1. Remaining ticket query: This function can query the remaining ticket information of all stopped trains at each station, and can query by arrival or train number, or select the type and train number of stopped trains for accurate query. On the homepage of China Railway Customer Service Center (website 12306), the column of "Dynamic Information of Remaining Tickets" has been added.
2. Query of sales outlets: This function can query the name, address, telephone number, business hours, number of windows and other information of each ticket office, and can query by province, city and district.