The two cores of group insurance are core group insurance business, not personal insurance.
If you are a novice, obviously you can't be arranged to decide anything. On the one hand, you should handle ordinary affairs according to the printed manual (for example, you can tell others how much money is written in the book, and so on). On the other hand, if there is something that is not in the manual, ask for instructions.
That's about it, back office, no need to go out and run ... what else do you want to know?