1. First, enter the JD.COM application and click "My" in the lower right corner.
2. Then click "Customer Service".
3. Then click "Online Customer Service".
4. After input, enter the text "Turn to Manual".
5. Click this button until "Contact Human Customer Service" appears, as shown in the figure.
6. Finally, click "Enter Manual Service" in the pop-up window.
7. Wait for the response from the human customer service, and then you can talk to the human customer service.
JD。 Introduction of COM:
1June, 1998 18, Mr. Liu started a business in Zhongguancun and established a company.
In June, 20001year, JD.COM became the most influential agent in the field of optical and magnetic products, and its sales volume and influence were second to none in the industry.
June 5438+October 2004 10, JD.COM opened an experimental field in the field of e-commerce, and JD.COM Multimedia Network was officially opened with a new domain name.
From June 5, 2005 to 2005 10, the daily order processing capacity of JD.COM multimedia network was stable over 500.
On June 5438+ 10, 2006, JD.COM announced its entry into Shanghai and established a wholly-owned subsidiary in Shanghai.
In June 2006, JD.COM started his own business, and the first professional product-oriented blog system in China-JD.COM product blog system was officially opened. JD.COM won the title of "the most popular IT product online merchant" in the "Online Banking Cup" 2006 super online merchant selection activity jointly sponsored by the third-party electronic payment company Online Banking and China Computer News.
In May 2007, Guangzhou, JD.COM established a wholly-owned subsidiary to fully explore the South China market. In June, the daily order processing capacity of JD.COM Mall exceeded 3,000 orders.
In June 2007, after the successful revision, JD.COM Multimedia Network officially changed its name to JD.COM Mall, and stood in the domestic B2C market with a brand-new look. JD.COM officially launched a brand-new domain name and successfully revised it. In July, JD.COM built three major logistics systems, namely, Beijing, Shanghai and Guangzhou, with a total logistics area of over 50,000 square meters.
In August, JD.COM won the favor of today Capital, an internationally renowned venture capital fund, and raised the first batch of10 million USD. In June+10, 5438, JD.COM launched the mobile POS door-to-door credit card service in Beijing, Shanghai and Guangzhou, which initiated the e-commerce in China.