Hello, I just bought a Jiuyang soymilk machine DJ 13B-D08EC. Is this your product? How to tell the true from the false? Is the outer packing horizontal or vertical? thank

Hello, dear! Thank you for your support to Jiuyang.

Hello, if you bought it through a regular Tmall store, don't worry. The second layer of our outer packing is to prevent damage during transportation.

If you still have questions, please contact the local Jiuyang after-sales service department. Thank you again for your support to Jiuyang. Have a happy day! thank you