24-hour service hotline: 400-698-69 16.
Description of after-sales maintenance service:
1. On-site service time (Monday to Sunday 8:00-2 1:00)
2. The captain will arrive at the destination 30 minutes after receiving the order (except in special circumstances).
3. All repaired electrical appliances shall be guaranteed for 3 months to 1 year, and the warranty documents shall be provided.
4. After-sales master shall wear work clothes in a unified way, and provide on-site service with work permit and charging manual.
After-sales help center:
1. Can your company provide on-site service? How is the door-to-door fee charged?
Of course, you can provide on-site service. The company stipulates that the door-to-door fee in urban areas is 30-50 yuan RMB (the door-to-door fee in outer suburbs and suburban counties shall be discussed separately).
? Specific areas where on-site service can be provided:
service network
Beijing, Chongqing and Tianjin
Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Foshan, Jiangmen, Huizhou, Dongguan, Zhongshan, Shantou and Qingyuan.
Guangxi Province: Nanning, Guilin, Liuzhou, Wuzhou, Beihai, Qinzhou and Fangchenggang.
Jiangsu Province: Nanjing, Wuxi, Suzhou, Xuzhou, Changzhou, Nantong, Lianyungang, Huai 'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Taicang, Jiangyin, Kunshan, Changshu and Zhangjiagang.
Jiangxi Province: Nanchang, Jingdezhen, Jiujiang, Ganzhou, Ji 'an, Yichun, Pingxiang, Shangrao and Xinyu.
Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Shaoxing, Jiaxing, Jinhua, Quzhou, Zhoushan, Taizhou and Huzhou.
Anhui Province: Hefei, Lu 'an, Anqing, Maanshan, Huaibei, Suzhou, Bengbu, Fuyang, Huainan, Chuzhou, Wuhu, Xuancheng, Chizhou and Chaohu.
Fujian Province: Fuzhou, Xiamen, Quanzhou, Zhangzhou and Fuqing.
Hubei Province: Wuhan, Xianning, Huangshi, Yichang, Jingzhou and Huanggang
Hebei Province: Shijiazhuang, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Langfang and Tangshan.
Henan Province: Zhengzhou, Luoyang, Zhumadian, Xuchang, Shangqiu, Xinyang, Zhoukou, Anyang, Nanyang, Kaifeng and Pingdingshan.
Hunan Province: Changsha, Zhuzhou, Chenzhou, Hengyang, Yueyang, Changde, Zhangjiajie, Yiyang, Xiangtan and Shaoyang.
Hainan Province: Haikou and Sanya
Sichuan Province: Chengdu, Mianyang, Guang 'an, Suining, Zigong, Panzhihua, Luzhou, Leshan, Yibin, Nanchong, Dazhou, Bazhong and Meishan.
Guizhou Province: Guiyang, Zunyi and Duyun
Yunnan Province: Kunming, Qujing and Yuxi
Shaanxi Province: xi 'an Baoji Xianyang Weinan Ankang Yan 'an Shangluo
Heilongjiang Province: Harbin, Daqing, Qiqihar, Mudanjiang and Qitai
Liaoning Province: Shenyang, Dalian, Liaoyang, Anshan, Chaoyang, Panjin and Dandong.
Shanxi Province: Taiyuan, Datong, Jinzhong, Jincheng, Shuozhou, Yuncheng, Linfen, Lvliang and Xiaoyi.
Shandong Province: Jinan, Dongying, Weifang, Yantai, Linyi, Jining, Tai 'an, Weihai, Rizhao, Liaocheng, Dezhou and Binzhou.
Jilin Province: Changchun, Siping and Baicheng
Gansu Province: Qingyang, Tianshui and Lanzhou
Inner Mongolia: Hohhot, Baotou and Tongliao
Qinghai Province: Xining
2. If the after-sales expenses are high after the on-site inspection, can I choose not to maintain it?
Of course, you have the right to give up after-sales service, or you can temporarily give up after-sales service for other reasons (such as service and temporary changes).
In this case, we only charge the door-to-door fee of ￥30 yuan in the urban area (the door-to-door fee in the outer suburban counties shall be discussed separately).
So we propose-give customers the right to choose freely!
3. Is there a guarantee for the electrical appliances sold by your company? How long is the warranty period?
In order to solve the worries of users, our company provides warranty service for the parts replaced in the original maintenance parts.
The warranty period is generally three months according to industry regulations (except for special circumstances).
I only have time at night every day. Can you come?
We provide customers with a 24-hour free service hotline to meet your needs at any time. Normal working hours are (08: 00 am-265438+0:00 pm).
If you need our on-site service at other time periods, you can make an appointment in advance so that we can arrange an after-sales teacher for you in advance.
If you don't make an appointment in advance, you can explain the situation to the customer service staff in special circumstances, and we can arrange emergency rescue personnel for you.
And all this is our carefully prepared service for you.
There are so many after-sales service companies on the Internet, how can I tell the good from the bad?
Since we are looking for such a company from the website, we should analyze the quality from the website itself.
Regular companies: The division of labor is meticulous, and there is an independent network department responsible for website construction and management, so the websites of regular companies have an overall aesthetic feeling in terms of structure, layout, content, pictures, colors, art design, etc., while the websites of small after-sales departments are mostly patchwork, and the pictures and contents are copied from the websites of regular companies (as can be seen from a large number of distorted pictures and articles with few words), so it seems that.
Secondly, regular companies go through various procedures according to standards and industry regulations, such as a three-month warranty period, but the small after-sales department is full of promises, such as everything can be repaired for one year or even three years. If something really goes wrong, you can't find someone.
We can also analyze the quality from the following points: 1, leaving personal mobile phone number on the website; 2. The company profile is exaggerated; 3. The words used in writing are loose and irregular, and there is a feeling that personal style and behavior are integrated into it; 4. The pictures on the website are seriously deformed; 5. The text of the website is familiar (because they are all copied from regular companies, but they dare not copy the complete text and have been deliberately far-fetched); 6. Check whether there is a 24-hour toll-free hotline, such as 4008 or 800 toll-free.