Improve the readability and understandability of the policy of returning and changing visas, and facilitate passengers to understand and use the policy. Consider using concise tables and charts.
2. Reminders and help during the adjustment of the refund and change policy.
Passengers should be informed in advance when the policy of returning and changing visas changes, and more help should be provided to reduce the inconvenience and losses caused to passengers.
3. Refund speed
Optimize the refund system, improve the refund efficiency, speed up the refund and reduce the waiting time for refund. It can be achieved by promoting digitalization and automatic refund.
4. Provide more ways to change visas.
Try to provide more ways for passengers to change their visas, such as through mobile APP and other channels, so that passengers can deal with problems faster and save more time.
5. Protect the legitimate rights and interests of passengers
Strengthen the protection of passengers' rights and interests, severely punish criminals who seek benefits by fraud and fraud, and strengthen the supervision of returning and changing visas. At the same time, the optimization of this policy needs to take measures to strengthen passenger service management in combination with the actual situation, so that passengers can enjoy a better travel experience.