1, clear the problem
When writing a complaint letter, you should accurately and clearly describe the problem you are complaining about. Don't be vague and don't give too much discount, which will weaken your appeal. List facts and evidence, and explain your experiences and dissatisfaction in detail. As far as possible, provide specific time, place and personnel information so that relevant departments can investigate and handle it.
Step 2 express your feelings
Complaint letters should express their feelings, but pay attention to controlling their emotions so as not to affect the understanding and handling of the other party. Describe your feelings in objective language and explain the reasons for your dissatisfaction. Let the other person feel your pain and confusion, so that they can better understand your problem and take action.
3, put forward reasonable requirements
A complaint letter is not only a complaint, but more importantly, a suggestion to solve the problem. Clearly express your expectations and requirements in the letter, and hope that the other party will take some measures to solve the problem. Provide feasible solutions and explain what kind of response you want. Keep a polite and pragmatic attitude and increase the other party's acceptance and cooperation with your request.
Step 4 focus on the key points
The core of a complaint letter is to express your dissatisfaction and complaints, so focus on the main issues and don't distract your attention. When writing a complaint letter, you should choose the most important thing and highlight the problems you care about most and want to solve most. Avoid mentioning or complaining about other minor issues in the letter, so as not to dilute the theme.
5. Pay attention to the format and language of the letter.
The complaint letter should be in a formal letter format and language, with the date, the recipient's name and address and the subject written on the top of the letter paper. Formal language and format will leave a professional and serious impression and increase the attention of the other party to your complaint.