1. First, contact KF of the official courier company. Explain the problem to them in detail and ask for compensation.
Usually, you should get a reply within two hours, otherwise the courier company may face a fine.
2. If it is not resolved within 24 hours, or if the compensation is not received within 7 days, you can call the complaint telephone number of the State Post Bureau 12305 to make a complaint.
Once your complaint is confirmed to be true, the courier company will contact you quickly to deal with the problem, otherwise they will face a high fine.
? For ordinary express mail, the compensation is three times of the freight, and other items need to be compensated at the original price, whether insured or not.
3. If the merchant does not handle the problem, he can also call 95 1002 to make a complaint. (Industry and Commerce Department 123 15, Quality Inspection Department 12365)
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4. When using it in the previous step, it is recommended to make a complaint at the same time. ?
Please remember that consumers' rights and interests need to be protected by themselves, so when encountering problems, they must learn to protect their rights in time.