When we meet unreasonable customers, we should try our best to restrain our temper, adhere to the principle that "customers are God" and try our best to serve them.
I may be furious inside, but my face is still amiable. I think the waiter who can do this should be the elite among the waiters.
If we can't stand anger for a while, we may make our customers extremely angry and complain about us, making things worse.
Second, ask for leadership support.
When we encounter problems that we can't handle, don't always put ourselves in the "fire line", and don't forget that we still have bosses and colleagues.
At this time, in addition to trying to control your emotions, you should also ask for help from leaders and colleagues in time and ask for their support.
It is said that "many hands make light work", and I think with everyone's efforts, it can also help us solve this contradiction and conflict smoothly.
Based on the above description, it seems that as a service person, you should not deal with conflicts with unreasonable customers in a tough way. We should find a perfect solution to the problem through other channels.