Article 1 Service Commitment In order to implement the requirements of the Administrative Measures for Accreditation of Inspection and Testing Institutions and the provisions of our company's management system, maintain the fairness and honesty of testing work, maintain the independence of testing activities, and ensure the provision of fair testing data to the society, I hereby make the following commitments as the testing personnel of our company:
1. Abide by national laws and regulations, do not violate laws and regulations, be a qualified inspector, respect science, abide by professional ethics, ensure that the inspection data and results issued to the society are objective, fair and accurate, do not issue false inspection data, and be responsible for the inspection data issued.
2. Establish a good professional ethics and code of conduct, and only engage in various inspection work assigned by the company during the company's work, and do not practice in other inspection and testing institutions.
3. Strictly implement quality standards and relevant regulations, and act in strict accordance with the law to ensure the scientific and accurate test results.
4. Insist on independent testing and independent judgment. If you are interested in testing business customers, ensure avoidance, ensure that the testing work is not affected and interfered by administrative, economic or other aspects, and maintain the seriousness of testing work.
5. Protect the legitimate rights and interests of customers, do not disclose their technical and confidential information, treat all testing tasks equally, accept the supervision and help of business management departments, and maintain the objectivity of testing work.
6. Ensure to study the business seriously, constantly improve the detection ability and professional level suitable for engaging in detection activities, and abide by the provisions of the competent department of industry on the qualification requirements of detection personnel.
I will abide by the above commitments, and if I violate them, I will bear all the economic and legal responsibilities arising therefrom.
Commitment:
Date: XX, XX, XX, XX
Service Commitment Chapter 2 "Quality creates the future" is our consistent aim. High technology, high quality and high service are our pursuit and principles. Our company has a complete quality assurance system to ensure product quality, including pre-sale, in-sale, after-sales service and technical consultation and training for customers, and hereby promises.
After-sales service commitment:
① product acceptance: after the equipment arrives at your designated place, our company will send technicians to the place where the equipment is placed to assist you in unpacking inspection (inspection) according to the time agreed in the contract.
(2) Spare parts: For a long time, our company regularly provides quality tracking service for ex-factory products, keeps abreast of equipment operation, provides spare parts needed by equipment at any time, and sends technicians to provide technical support as needed.
③ Warranty period: the warranty period is two years, free of charge.
④ Service period: Our company has professional after-sales service teams all over the country. Once customers have questions about the quality of our products, we will guarantee to give a satisfactory answer or send someone to the site to eliminate the questions within 12 hours after receiving the quality feedback information. Do not stop the service that users are dissatisfied with, strictly implement the "three guarantees" policy, and guarantee repair, return and replacement during the warranty period.
⑤ On-site service: valve installation and debugging guidance. According to the contract, our company will send engineers to the site for free to guide the installation and debugging.
⑥ Operator Training: According to the contract, our company will send engineers to provide free valve operation training for valve operators at your equipment operation site.
⑦24-hour service telephone: 1380276994 1.
The above terms will be implemented as an annex to the contract signed with your company.
In order to create a famous brand, improve the visibility of the enterprise and establish the corporate image, our company solemnly promises to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely bring it to you at the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1, product delivery date: as far as possible in accordance with user requirements, if there are special requirements, it needs to be completed in advance, and our company can organize production and installation separately to meet user needs.
2. When the product is delivered, our company will provide users with the following documents:
① Technical maintenance manual
② General installation plan
③ Description of purchased parts and manufacturers
(4) Bring the list of wearing parts and spare parts, and attach the necessary number of spare parts.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice and start the maintenance.
4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost is charged. If the equipment is damaged due to the buyer's human factors, the parts repaired or brought by the supplier will be calculated at the cost price.
After the warranty period, our company's technicians will pay a return visit at least three times a year to investigate the user's usage.
In order to standardize the market order of road freight, build an honest and civilized industry, and further promote the honesty and trustworthiness of road freight, the company has the following service commitments:
First, carry forward the spirit of dedication and ensure transportation production. Ensure the safety of people's travel and the smooth flow of goods; It is necessary to improve the emergency support capacity of road transportation, play a major role in major transportation support tasks, and strive to build a harmonious road transportation.
Second, strengthen industry self-discipline, adhere to honesty and establish a good image of enterprises (operators). It is necessary to maintain and carry forward the fine tradition of serving people's livelihood and facilitating the masses, take honesty and trustworthiness, high-quality service and customer satisfaction as the purpose, enhance legal awareness, standardize business practices, pay attention to contracts and credit, abide by rules and regulations, and establish a good corporate image. We should actively broaden our development ideas, improve our business structure, strengthen quality management, do not charge fees, do not disrupt the market, and create a good environment for maintaining market order.
Third, strengthen service awareness and improve service quality. Road transport enterprises (operators and employees) should enhance their service awareness, always adhere to the people-oriented and social service direction, regard customer satisfaction and social satisfaction as the core values of transport enterprises (operators), improve service quality, and achieve enthusiastic service, clean service facilities, eye-catching service signs and service commitments.
Four, strengthen the management of road transport safety production, to ensure the safety of road transport. Road transport operators should strengthen safety awareness, improve and implement various safety production systems. Drivers shall abide by rules and regulations, operate correctly, and shall not overload, overrun, overspeed or drink and drive, correct and eliminate hidden dangers of accidents, prevent and reduce road traffic accidents, and ensure transportation safety.
Five, establish the concept of energy saving and emission reduction, and be a model of green transportation. Firmly establish the concepts of energy saving and emission reduction, low-carbon transportation and green transportation, and implement the travel mode of saving energy and reducing environmental pollution in the work of road transport practitioners. Accelerate the adjustment of transportation organization and capacity structure, strengthen the information construction of road transportation, improve the actual load rate and transportation efficiency through scientific organization and management, and reduce the empty driving of vehicles; Vigorously promote the use of new technologies and equipment for energy conservation and emission reduction, improve transportation conditions, reduce fuel consumption and pollution emissions, and incorporate energy conservation and emission reduction objectives and tasks into enterprise management assessment indicators and managers' responsibility objectives. Initiative is commitment, and commitment is responsibility.
Let's work hand in hand and operate in good faith to provide smoother, more convenient, more economical and safer road transport services for the people, make positive contributions to Xiangtan's realization of "two firsts" and provide solid and powerful road transport services and guarantees.
Commitment unit: xxx
Commitment: xxx
Commitment time: 20xx years xxx months xxx days
Service commitment 5. After self-examination, our unit meets the intermediary conditions stipulated in the Work Guide for the Identification and Management of High-tech Enterprises (hereinafter referred to as the Work Guide).
Time of establishment:
XXX Average number of employees per month (person):
Number of certified public accountants in XXX years (person):
Have you had any bad records in the last three years?
Are you familiar with the relevant policies of high accreditation?
Two, in the work, our unit will conscientiously implement the "high-tech enterprise identification management measures", "work guide" in the provisions.
Three, issued a special audit report on research and development expenses, high-tech products (services) income special audit report. In case of violation of laws and regulations, it shall be handled in accordance with relevant regulations. If the losses caused by our company to the reporting enterprise are borne by our company.
Legal Representative of Intermediary (Signature): Intermediary (Seal)
Commitment: XXX
Time: XXXX, xx, xx, xx, xx.
Service Commitment Article 6 I. Commitment Contents:
1, open handling system and strict working procedures;
2, self-simplified procedures, convenient for the masses, and high work efficiency;
3, dedication, civilized service, answering questions and explaining patiently;
4. Be open and fair, act according to law, be diligent and honest, and refuse to give gifts;
5, provident fund account opening, inquiry, passbook printing;
6. Inform the applicant of the approval result within seven working days after accepting the provident fund loan;
7. Send personnel to investigate and repair the project site within eight working days after accepting the application for using the maintenance fund, and verify the maintenance fund within seven working days;
8, subsidy funds approved in place, within three working days notice to receive housing subsidies.
Second, breach of promise:
1. Give criticism and punishment according to the seriousness of the case, and hand over the gifts to relevant departments;
2, the service attitude is uncivilized, give criticism or order the parties to apologize;
3 overdue once, shall not be rated as "excellent".
Three. Supervisory telephone number: xxxxx
Commitment: xxx
Xx，xx，XX，XX
Xxx Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get the best service from delivery, commissioning, equipment maintenance and management, technical services and user technical training, and get satisfaction and peace of mind.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2. High-quality and fast technical services
In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the company has maintenance centers and local maintenance outlets, which are responsible for the opening and maintenance of various places.
Services such as nursing and technical consultation. The full-time engineer in the maintenance center is responsible for providing customers with free technical consulting services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment. Hotline: 021-61xxxx39 24-hour telephone:159xxxxxxxx312.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
The equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is normally guaranteed for three years from the date of acceptance (excluding natural disasters and man-made damage).
Free warranty for electrical parts 18 months. Outside the warranty period, the company provides lifelong paid service.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
8. The company's spare parts warehouse can provide users with 15 years' usage, and provide spare parts at the most favorable price.
9. Requirements and suggestions
As a user of xxx Electronic Technology Co., Ltd., thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time, and at the same time, please carry out regular maintenance according to the operating instructions and maintenance manuals of various products of our company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.
1. Administer according to law, provide efficient services and create a relaxed and convenient market access environment.
1, for the four service contents of key enterprises, large industrial enterprises, investment promotion and project construction in our city, the leadership responsibility system of the municipal bureau and sub-bureau shall be implemented, and the whole process tracking service shall be implemented.
2. The investment in sole proprietorship enterprises and partnership enterprises shall be subject to the registered capital declaration system, which is not limited by the amount of registered capital.
3, the implementation of registration "one-stop window, demonstration text, clear notice, first instance system, at a glance" work law, and effectively improve the efficiency of industrial and commercial organs.
4. For a company-based enterprise with production and operation conditions and a registered capital of more than 30,000 yuan (one-person limited liability company is more than 65,438+10,000 yuan), its registered capital can be put in place by stages on the premise of 20% in the first phase, with a term of 2 years. However, laws and administrative regulations have minimum requirements for the registered capital of special industries.
5. For enterprises that must apply for pre-approval according to laws and industry regulations, a business license for preparatory establishment with a time limit of 6 months can be issued during the preparatory establishment period.
Two, improve the quality and efficiency of work, to provide thoughtful and enthusiastic service for operators.
1, register. The application for pre-approval of enterprise name shall be completed within 2 days; All kinds of enterprises (including individual industrial and commercial households) complete industrial and commercial registration within 5 days; The application for change and cancellation of registration shall be completed within 5 days (within 30 days of the statutory time limit).
2. Advertising management. Confirmation of advertising business qualification, acceptance of preliminary examination within 3 days (within 7 days of legal time limit), and release of outdoor advertising registration within 3 days.
3. Economic contract management. The enterprise's chattel mortgage registration shall be reviewed within 3 days, and whether to register or not shall be decided (the statutory time limit is 5 days), and the enterprise cultivation activities of "abiding by contracts and valuing credit" shall be actively organized. The above three tasks have been completed and will be completed soon.
4. Economic supervision and inspection. Accept cases of economic violations reported by the masses, put major cases on file according to law, and report back to the informants within 2 days after closing the case (except for anonymous reports or inability to contact).
5. Effectively safeguard the legitimate rights and interests of consumers. Make full use of the telephone number 123 15 to receive complaints, appeals and reports from consumers 24 hours a day, and investigate and deal with cases that infringe upon consumers' legitimate rights and interests according to law.
6. Consumer complaint management. After receiving consumer complaints (appeals), industrial and commercial administrative departments at all levels and consumer associations shall promptly deal with them according to law. Complaints about the consumption of fresh agricultural and sideline products shall be handled within 3 days.
Three, strictly implement the provisions of the system, the implementation of sunshine government.
1, earnestly implement the system of open government affairs. The basis, conditions, procedures and time limit for handling the license; The basis and rights of investigating and handling cases
The authority, procedure, rights and obligations of the administrative counterpart; The items, standards and basis of administrative fees shall be disclosed to the public.
2, conscientiously implement the system of administrative work according to law, minor violations are mainly based on educational norms, and will not be punished. If the enterprise really needs to be punished, it shall be reported to the higher authorities for approval and filing, and implemented according to law.
3. Seriously implement the enterprise inspection and filing system. Strictly limit all inspections, fees and fines involving enterprises.
4. Improve the service concept. Establish a registered green channel, use 123 15 network service, and provide consulting services around the clock.
5. Further improve the service level and quality, handle urgent and special matters, and actively serve the economic development of our city.
Service Commitment Letter 9: No.4 Construction Co., Ltd. of China Construction Seventh Bureau
We have fully understood the construction site and surrounding environment of Ruijin Community 1# plot in Zhengzhou Economic Development Zone, and fully considered all kinds of risks in the construction process, and made the following commitments for the contracted construction of indoor latex paint, enamel and garage batch black cement:
1. project quality standard: the project is qualified, meets the acceptance standard of "Zhongzhou Cup" project, and is settled according to the standard; If it fails to meet the acceptance standard of Zhongzhou Cup, it is willing to accept the penalty of 1 yuan/m2.
2. Construction period: 35 days (if there is delay due to our reasons, we are willing to pay a penalty of 20xx yuan/day). There will be no holiday during the autumn harvest and wheat harvest, and the construction will proceed as usual.
3. Project unit price: comprehensive unit price of indoor latex paint 13 yuan /M2, (latex paint brand: Twin Towers, Nippon, Dulux, medium quality), enamel 8 yuan /M2, garage batch of black cement 9 yuan /M2. The above subcontracting unit price includes all labor costs, materials costs, machinery costs and measures costs required by Party B to complete all the work related to this subcontracting project (the bidder should respond). All measures costs, including but not limited to other measures costs, are considered in combination with the actual situation on site and the bidder's own ability, and the specific contents are agreed in other clauses of the bidding document), management fees, handling fees, risk fees, profits, taxes, unforeseen expenses, etc. All expenses incurred to complete this project will not be increased for any reason.
Four, to ensure that it reaches the standard of "safe and civilized construction site" in Henan Province. If it fails to meet this standard, it is willing to accept the penalty of 1 yuan/㎡.
5. In order to ensure that the environmental management of the project passes the acceptance of the head office, we will do a good job of on-site control. If we are fined for failing to meet the standards, we are willing to bear the expenses and accept the equivalent fine from the employer.
Six, we are willing to bear the cost of safety accidents caused by our responsibility, to ensure that this project does not occur heavy casualties, we are willing to bear all the costs (including the fines imposed by the competent government departments on the employer), and bear the corresponding responsibilities according to the safety agreement between Party A and Party B. ..
Seven. Payment method: before each payment, we provide a true, legal and complete invoice. If it is found that we provide * invoices, we will unconditionally provide formal invoices within three days from the date of discovery and bear all losses of the employer, and pay liquidated damages to the employer at 200% of the face value of * invoices.
After the project settlement is completed, when the project payment of 95% of the settlement price is paid, the invoice shall be provided in full according to the settlement price.
Eight, engineering quantity settlement according to the "comprehensive unit price of construction engineering bill of quantities in Henan Province" (20xx version) the corresponding engineering quantity calculation rules.
Nine, we appoint comrades as the project manager of this labor service project, and must provide a copy of the project manager's ID card (with the company seal). If it is not in place, we are willing to punish 20 thousand. We don't subcontract, we don't subcontract. If we find subcontracting or subcontracting, we can terminate the contract at any time, and we will bear all responsibilities and losses.
10. If we are lucky enough to win the bid, we are willing to pay 5% of the contract price as a performance bond. XI. We are willing to bear our accident insurance expenses in this project.
12. If we are lucky enough to win the bid, we are responsible for handling the relevant subcontracting registration procedures, and the relevant expenses shall be borne by us.
13. The laborers and workers used in this project shall sign labor contracts with them before entering the site, including agreements on construction safety, wage payment, labor protection and welfare, and cooperate with the employer's project department for real-name management. We have compiled a payroll of daily labor costs, which is directly distributed to workers and submitted to the project department for publicity. We refuse to fulfill this promise on the grounds that the owner's project payment is not in place.
14. Once we win the bid to enter the site for construction, we promise that under no circumstances will there be a series of incidents such as petitioning, pulling slogans, blocking doors, fighting on site, power failure and so on, which will damage the contractor's image and normal construction. If you voluntarily accept the penalty of RMB 654.38+10,000, you will directly terminate the contract again, and the expenses and responsibilities incurred will be borne by us. If there are differences or disputes caused by the employer, we promise to settle them through consultation in accordance with normal legal procedures.
Commitment unit (signature):
Date: