Accountability is a modern management system, and the personal behavior and performance of organization members should be supervised. Members of the organization must perform their duties, be responsible for their words and deeds, working methods and effects, and accept inspection and supervision by superiors and subordinates in various ways.
Accountability and responsibility are inseparable. If you have a responsibility, you must implement it. As long as an accident occurs within the scope of responsibility implementation, someone must bear the responsibility. Strictly speaking, the premise of accountability system is clear rights and responsibilities, reasonable distribution and division of management responsibilities, and reasonable advance and retreat system.
Establishing a reasonable accountability system is the most powerful guarantee to build a strong executive power.
How to implement the accountability system to every member of the enterprise?
1. Leaders should set an example and educate, manage, supervise and restrict their areas and subordinates.
First of all, we should pay attention to methods in the process of accountability. Spend more time in advance in all management work, discuss and formulate assessment standards, and then implement accountability within the time limit. The goal of marketing plan is responsible, everything is responsible and everyone is responsible. Those who have not completed the task should be punished, and those who have completed it well should be rewarded.
Secondly, having a leader in charge is equal to no one in charge. This is an important principle of accountability. Leaders should not be responsible for everything. They should be good at authorizing, decomposing pressure and giving everyone power, which is convenient for accountability. Otherwise, there will be a phenomenon of no power and no responsibility.
Third, the marginal work first adopts the responsibility system. If it is not clear which department is responsible for a matter, whoever meets it first, who meets it and who meets it will be responsible for it to the end.
2. There are two basic ways of accountability: first, self-accountability, taking the initiative to take responsibility, such as self-review and apology. The second is organizational accountability. Organizational accountability should be based on the consequences caused by the failure to implement the responsibilities, such as ordering a written examination, publicly apologizing, informed criticism, transferring from work, etc.
3. The establishment of accountability system should be combined with performance evaluation. Performance evaluation is an important system to guide leaders and other staff to establish correct orientation and fulfill their duties, and it is also the premise and basis for implementing accountability system. With the results of performance evaluation, accountability has a reliable basis.
4. The implementation of the accountability system also needs to strengthen the construction of relevant supporting systems. First of all, it is necessary to establish a scientific evaluation system, use multi-level, multi-angle and multi-channel evaluation methods, objectively evaluate the overall quality and responsibility implementation of organization members, and provide a strong basis for the implementation of accountability system. Secondly, we should establish and improve supervision by public opinion. Thirdly, it is necessary to establish a tracking mechanism for those who are held accountable and reward those who take the initiative to take responsibility and improve their work.
Mark, CEO of HP? Since Hurd took office, he has implemented the "accountability system for results", which is a very important spirit in the HP way. There are two meanings in this. One is responsible for the result, that is, responsible for the result of one thing. One is called post responsibility, which is what you are directly responsible for. The core of the accountability system is to emphasize responsibility for results. In other words, if a job fails to meet the requirements, the employees in charge of the job should report to their immediate superiors, and then report at different levels, and all employees and managers in this chain should be responsible for it.
The goal of a reasonable accountability system is to make responsibility "return", make supervision "tough", make all employees responsible for dereliction of duty or irresponsible behavior, let all employees establish a high sense of responsibility and crisis, and urge all personnel to consciously implement each responsibility.