It is understandable that you encounter some things, and the official results are not satisfactory to you, so I hope to find a suitable way to protect rights.
The customer service hotline complaint is the official channel. China Ping An Life Insurance Company of China Insurance Company is a well-known insurance company in China with a long history of operation, so it has done a good job in customer service, and your feedback problems will generally be actively dealt with.
But after all, your ultimate need must be to solve your problem. No matter what the problem is, you need to clearly put forward your demands, explain the problems you encounter and make you dissatisfied, so that the staff can better help you solve them.
But after all, as consumers, if they encounter disputes, such as claims disputes, and compete with insurance companies for rights and interests, they may be at a disadvantage because they don't know enough about insurance-related laws and regulations and are not professional enough.
So, why do most people like to find insurance brokers when buying insurance? On the one hand, insurance brokers are not affiliated with any insurance company, and their positions are objective and neutral, and they are very professional. We will not blindly sell insurance to consumers, but come up with a relatively complete insurance plan through a comprehensive analysis of the protection needs and combining everyone's own situation and premium budget. Insurance brokers can represent most products on the market, among which there are many products with high cost performance and perfect brand service. No matter what product, what is suitable for consumers is the best.
On the other hand, after insurance, you can provide lifelong services, such as making security changes and reviewing insurance policies every year. If you encounter claims problems later, you can help consumers fight for their rights and interests from the perspective of consumers.
Therefore, if you have such insurance broker friends around you, I suggest you ask them for help.
I hope the above information is helpful to you.