Warranty card refers to the nationwide warranty, which can realize "one place to purchase machines, nationwide warranty" and solve the problem of "local maintenance, convenient maintenance nearby" for users. In the past, consumers had to follow the principle of where to guarantee the machine, which made consumers feel extremely inconvenient and could not guarantee the normal warranty of the machine at all. However, after the implementation of joint guarantee, consumers can choose the designated maintenance station for warranty no matter where they purchase the machine.
● How do consumers go through the insurance procedures after purchasing the nationwide joint guarantee products?
Users who have purchased the products marked "National Warranty" on the packaging box should try their best to hold the warranty card and purchase invoice within 1 month, choose a repair station nearby, and go through the machine maintenance registration formalities free of charge from the warranty point attached randomly or from 3044 designated repair stations (with the national unified bronze medal mark). In this way, you can get a free warranty within the warranty period of the whole machine specified in the "Three Guarantees" of 1 year or the main components within 3 years. Of course, if the machine breaks down after the above-mentioned "three guarantees" period, the above-mentioned maintenance station is also responsible for providing maintenance services for users, but the maintenance costs should be borne by the users themselves.
What should users do if they are not satisfied with the warranty service of the joint guarantee products?
If the users of the warranty products are dissatisfied with the service at the designated station, they can reflect or complain in the following ways:
(1) complain to the home appliance maintenance management centers at all levels according to the items attached to the product packaging box;
(2) report the situation to the product manufacturer;
(3) complain to the local industrial and commercial and technical supervision departments;
(4) Reporting to consumer associations or news organizations;
⑤ Submit an arbitration request to the court.
In case of failure, users should still send the products beyond the warranty period to the original insurance point for repair. Because the national fixed-point maintenance stations are approved by the provincial maintenance management center only after they have passed the test of technology, service and equipment conditions, and these outlets are familiar with the maintenance technology of the joint guarantee machine, and the supply of spare parts is sufficient and reliable, which can make users feel relatively at ease.
National Warranty' is mainly used for branded computers, branded digital products and branded household appliances.