We can see "FAQ" on many websites, listing some common problems. Why are so many websites equipped with "FAQ" function? The reason is that users often encounter some seemingly simple problems when using the functions or services of the website, but it is difficult to figure them out without explanation. At this time, the value of "FAQ" appeared. Users can find the answers to the questions they need by clicking "FAQ".
A good "FAQ" system should be able to answer at least 80% of users' general questions, which not only facilitates users, but also greatly reduces the pressure of website staff, saves a lot of customer service costs and increases customer satisfaction.
Therefore, an excellent website should attach importance to the design of "FAQ". If you want to sell products through the website and establish a company image, you must answer customers' questions in time, because this is a major factor affecting the image establishment. So, don't forget to use the "FAQ" system to achieve the biggest goal at the lowest possible cost.