Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 30 The state shall listen to the opinions of consumers and consumer associations when formulating laws, regulations, rules and mandatory standards related to consumers' rights and interests.
Thirty-first people's governments at all levels should strengthen leadership, organize, coordinate and urge the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers and perform their duties of protecting the legitimate rights and interests of consumers. People's governments at all levels should strengthen supervision, prevent the occurrence of acts that endanger the personal and property safety of consumers, and promptly stop acts that endanger the personal and property safety of consumers.
Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.
Thirty-third relevant administrative departments shall, within the scope of their respective duties, regularly or irregularly conduct spot checks on the goods and services provided by operators, and timely announce the results of spot checks to the public. Where the relevant administrative departments find and determine that the goods or services provided by the operators are defective and endanger the personal and property safety, they shall immediately order the operators to take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services.
Thirty-fourth relevant state organs shall, in accordance with the provisions of laws and regulations, punish business operators for illegal and criminal acts that infringe upon the legitimate rights and interests of consumers in providing goods and services.
Article 35 The people's court shall take measures to facilitate consumers to bring lawsuits. Disputes over consumers' rights and interests in accordance with the provisions of the Civil Procedure Law of People's Republic of China (PRC) must be accepted and tried in a timely manner.