Anything you can do is the result. Although many enterprises and bosses believe in "don't ask about the process, only look at the results", most people in senior management, no matter what rank, should understand the fact that there will be no good results without a good implementation process.
In the process of implementation, you need to have a lot of professional skills. And those skills are the basis for a person to settle down in the workplace. It may be many years later, even at the end of your career, that you will understand that workplace experience is not valuable, but the most valuable workplace skills that a person has can make you live better.
In the enterprise, what are the so-called talents? The book Reliable tells us the answer. Generally speaking, the so-called talents are "reliable" people. Reliability is more important than intelligence.
Shi Zhezhi, a freelance consultant and business consultant, is the author of "Reliable-Basic Skills of Work taught by Top Consultants". After graduating from college, he entered AXA Consulting and participated in strategic meetings, market research and business innovation of the whole company as a strategic team consultant. He found that "even though he has been engaged in other industries for many years, the work skills he mastered in the first year of consulting industry are still applicable." It is precisely because he has mastered these skills that he can be comfortable in other industries. "
The author interviewed many people in the industry, summed up 30 working skills from four aspects: communication ability, thinking mode, data production and business spirit, and introduced them to readers with the simplest language and the most real cases.
Reading this kind of book at my age will inevitably lead to a feeling of "regret". If you read such books when you first entered the workplace and were young, it would be better than now. The "30 basic skills in the workplace" summarized by the author is not only enlightening and valuable to newcomers in the workplace, but also beneficial to the elderly in the workplace, because these skills are universal and can still play a role after ten or twenty years of employment.
First, communication ability is the most basic ability in the workplace. During the HR period, a "training demand survey" will be done almost every year. Later, there was no need to investigate, and I probably knew what the result would be. Every time, "communication skills" and "communication management" will be on the list, ranking among the best. In the field of enterprise training, "communication skills" has always been a very popular course.
The book "Reliable" emphasizes that communication should follow the "preparation mode", which is a "conclusion first" method, which can help people better learn communication skills in the workplace. Needless to say, daily meetings, emails, conversations, questions and answers, etc. You can follow the PREP model and draw a conclusion first. PREP consists of the following initials:
Point = conclusion. Don't beat around the bush, be direct, concise and clear. The author said, "Don't beat around the bush in internal communication", it depends on the corporate culture. Some companies don't like directness, but like to let others "realize".
Cause = basis. If an enterprise wants to make a profit, it must speak with data, facts and logic. Only performance (data) can prove everything. Whether it is oral or written communication, if the logic is confusing and no one listens at all, others will think that your communication skills are poor.
Example = specific case. Speak with facts, express with concrete examples, use the language and logic that the other party can understand, preferably the visual version.
Point = end after reaffirming the conclusion. The most typical thing is meeting communication, reaffirming the conclusion, so that participants can be more clear about their own conclusions, meeting matters, work arrangements, inspections and so on.
There are many communication scenarios in the workplace, including upward communication, parallel communication and downward communication, and the "PREP model" has certain universality. By consciously repeating this step and consciously applying it, you can finally gradually acquire the basic ability of "communication" in the workplace. In the future, you can safely label yourself as "strong communication skills" in the "self-evaluation" column of your resume.
Second, thinking ability determines the height you can reach in the workplace. In the workplace, you often see a topic discussion, "Excellence is irreplaceable." In fact, few people are irreplaceable. Even if the founder of the company, such as Steve Jobs, dies, Apple can still operate effectively. Really outstanding talents and entrepreneurs are to establish a good business model and let the enterprise continue to operate. The most important thing is their way of thinking and thinking ability.
In the workplace, if you just do some ordinary, basic and auxiliary work, you may have certain professional skills and certain communication skills. However, if you want to be a manager, you need to have better career prospects and make yourself more and more valuable. You need to have "thinking ability".
The so-called "sharpening the knife does not mistake the woodcutter." It is particularly important for newcomers to think about the work order before work, what ideas they can use to get results and work steps.
In consulting companies, the first skills to be learned are a series of logical thinking or sequential methods to solve problems, such as logical tree, structured thinking (MECE) and problem solving.
The "logical tree" is similar to the popular "mind map". With this software, even without consulting the company, it is easy to decompose huge and complex problems into small ones, and the process of decomposition is the process of thinking, which can help us remember the speed of decision-making.
Logical tree
The author of Reliable has rich experience in enterprise management consulting, and he advocates the consulting thinking mode of "making assumptions first". The so-called "hypothetical thinking" is:
Make bold assumptions. Imagine the general direction of the work first, and then do specific research and investigation. It doesn't matter if the assumption is wrong.
Be careful to verify. According to the predetermined route, lock the focus of investigation and study and conduct efficient investigation and analysis.
Filter information. Think about this plan. According to your own speculation, think about the work route and solution.
Insight into the truth. Explore the essence of the problem. What is to be presented is not "information" and data, but "essence" and conclusion.
Thinking ability determines the value of a person's work. The so-called "people who work hard rule people, and people who work hard rule people" is reasonable.
Third, word processing ability is the ability that should be possessed before entering the workplace.
In the book "Reliable", this skill is called "data production skill". We can understand it as the skill of "skillfully using all kinds of office software", which is needed before entering the workplace. For example, official document writing, meeting minutes, PPT production, EXCEL skills, project management, etc. Shouldn't it be a skill that should be learned in advance during college or internship (social practice)?
In this chapter, I personally think that the most inspiring thing for myself is the "retrieval reading method". The author introduces the "consultant reading method", which mainly includes the following points:
Clear and close to the purpose of reading;
It is very important to search the directory and select the content you need like a network search.
Try to contact the master's literature in multiple ways and at a shallow level.
The author gave an example. Consultant Yukio Akiyama was originally an engineer and knew almost nothing about management and finance. When she first entered the consulting company, she couldn't understand 90% accounting terms. But as a consultant, accounting is a subject that must be understood. She used efficient reading and learning methods to cram for three or four months and recharge in the training class. In order to make up lessons, she has to read more than 800 books a year
The author said he was surprised. Akiyama Yukio uses the consultant reading method, and her purpose is to "absorb the necessary knowledge" rather than reading. She didn't read every word from beginning to end, but only used 800 books to master the necessary knowledge.
Data production skills (word processing skills) are the most basic and easy to learn skills in the workplace, and can be learned and used in the first year of work or before work. Of course, we also need to constantly improve our daily work to improve work efficiency and serve decision-making.
Because the author is a "consultant", there are many professional terms in the consulting industry in the book. For example, "project management table-project management table", "it is to list the running projects in the project with EXCEL tables and make charts so that relevant personnel can confirm each other's progress and status", I thought, Oh, isn't the complicated text expression just a more complicated Gantt chart?
Fourth, the level of professionalism determines the value of a person's work.
I came into contact with the word "professional" in 2004. At that time, the company hired a consulting company in Guangdong to do management consulting.
Later, I found that evaluating a person's "degree of dedication" and "high degree of dedication" in the workplace is almost the best evaluation. The so-called professionalism is a kind of standardization, standardization and institutionalization of working conditions, including professional work image, professional work skills, professional work quality and even professional ethics.
Compared with the book "Reliable", the understanding of "specialty" is very vague. The book Reliable emphasizes that professionalism is "professionalism and business spirit". The so-called specialty is essentially a word and four words that consultants often say-creating value!
Whether you are a white-collar worker or an old-school worker, whether you have been employed for one year or are facing retirement, it is always a "value" orientation for enterprises to inspect a person. This is the embodiment of business spirit.
If a person wants to live a successful career, time concept, efficiency principle, commitment, learning, follow-up, teamwork ... are indispensable. If you practice these basic skills one day earlier and have "efforts beyond the requirements of the organization (company)", you will become what Shi Yuzhu called "talent"-give you one thing to do; Give you one more thing, and you can do it.
Bright eyes talk about the workplace, warm hearts talk about life Tintin ID:dsd555555