Summary of staff work in water supply company 1 Time flies, and another year is about to pass. Looking back on the work in the past year, with the support and help of the factory leaders and colleagues, I strictly demanded myself and completed the work well according to the requirements of the company. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the past year is summarized as follows:
First, base yourself on your job and do your job well.
There are many things in the office, such as document processing, statement accounting, document declaration, meeting arrangement, cultural and sports activities organization, training plan formulation and vehicle management. In the face of a lot of trivial daily work, we should strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive and accurate to avoid omissions and mistakes.
(1) Do all kinds of paperwork.
1. Prepare annual and annual work summaries, and do a good job of annual evaluation at all levels at the beginning of the year. This paper analyzes the business objectives of our factory in the first half of the year, puts forward some suggestions to achieve the objectives, and ensures the smooth completion of all the work in our factory.
2. Solicit, collect, sort out and report the feedback opinions such as Labor Insurance Supplies Distribution Standard, Collective Contract, Collective Wage Agreement, Water Management System and Performance Management System.
3. Report the work summary, internal water use, vehicle operation, capital plan and work arrangement of the whole plant every month. Annual internal water consumption *** 1399 barrels (as of June165438+1October).
4. In cooperation with other colleagues in the office, 67 requests for instructions and reports were compiled throughout the year. The news reporting work I am responsible for has also shown a good trend this year. As of 1 1 month, the employees of the whole plant 16 published 33 articles and 2 pictures in water affairs. I also published 10 articles and 7 pictures.
5. Since May this year, I have participated in the performance appraisal of departments and employees, worked out the second-level performance appraisal form and compiled the quarterly comprehensive performance report.
6. Prepare the three-year development plan of urban water supply in Xinxiang city, the long-term goal in 2020 and the annual fund plan.
(2) Do a good job in managing daily administrative affairs.
1. Received more than 40 visits and studies from leaders at all levels throughout the year, such as inspections, inspections, condolences, interviews and visits to units.
2. Contact the factory regularly to remove garbage. Garbage shall be cleared and transported throughout the year * * 4 1 vehicle, and the freight 1 170 yuan.
3. Organize employees to fill in 50 readers' questionnaires of Water Affairs.
4. Donate 80 yuan, special party dues 50 yuan, and 16 pieces of clothes to the Sichuan disaster area.
5. Actively carry out the "Waterworks Open Day" activity, write a commentary on the waterworks, and receive students from Yucai Primary School.
6, to participate in the work of cleaning the pool, and do a good job of logistics.
7. The company's trade union will celebrate the birthday of employees every month, fill out birthday cards for all employees in the factory, deliver them to employees on their birthdays, and send them blessings.
8. Visit 15 employees and their families, and attend the wedding and funeral of 13 employees and their families.
(3) Strengthen vehicle management to ensure traffic safety.
In the whole year, the big car traveled 7059 kilometers and the small car traveled 97 16 kilometers (as of June 165438+ 10). There are nearly 400 dispatching orders issued by the office alone. This is inseparable from the hard work and efforts of drivers, among whom car drivers are not only responsible for the maintenance, inspection and fault report of vehicles in our factory, but also for the inspection and driving of buses in our company. The cart driver should not only ensure the safety of the vehicle, but also participate in the maintenance work together. Due to the management in place, no vehicle safety accidents occurred throughout the year.
(four) organize employees to participate in various job training and technical competitions.
1. To improve the overall quality of employees, organize on-the-job training and technical competition for dispatching, dosing and water purification workers.
2. Organize employees to participate in Xinxiang Machine Pump Operator Technical Competition.
3. Simulate switching operation competition for pump station operators. Through the competition, the operators can master the methods and steps of switching procedures and enhance their adaptability in practical work.
4. In order to make employees understand the purpose and significance of mastering performance appraisal, formulate a performance management training program and explain it to employees. The training content includes: the content and standard of performance appraisal of this position; Detailed rules and instructions for performance evaluation and scoring.
The second is to control water and make unremitting efforts.
Because of the need of work, I began to pay attention to water sources in August. The third team outside our factory has a long line, a wide area, scattered working places and difficult concentration of personnel, which brings certain difficulties to management. According to the actual situation, I faced difficulties and solved some problems from the aspects of personal safety of employees, equipment safety and water quality safety. At the same time, I have accumulated experience in salary and internal and external consultation.
1, actively participate in the negotiation of water source compensation, participate in the negotiation of well road occupation adjustment, pipeline leakage near rabbit farm and underground pipeline leakage in a village.
2. Come to the water source team once or twice a week to understand the operation of the equipment and master the ideological trends of employees.
3. Test the alarms of intercepting well and Qiliying well group once a week, find and maintain fault alarms in time, and ensure the safe operation of water supply equipment and facilities.
4. Before winter comes, wrap the pipeline and gate of the intercepting well with straw rope to prevent the equipment from freezing.
5. During the well inspection in Qiliying, there were many road vehicles at night and the speed was fast, which threatened the personal safety of employees. We bought reflective clothing and put it on when inspecting wells, which ensured the personal safety of employees.
6, adhere to the registration system, every day the duty personnel in accordance with the provisions, report to the factory on duty scheduling.
Third, the creation of health work, implemented
In the process of establishing a national health city, various health management systems have been formulated, health education knowledge has been posted, no-smoking signs have been hung in eye-catching positions of each team, and health activity plans and summaries have been compiled. Collect and sort out all kinds of health creation materials, put them into the 19 file box, and print more than 1000 copies of health creation materials separately. Because the surface water source is a compulsory inspection unit, it is there every day, breaking down the task and putting the responsibility on people, requiring high standards and high quality to treat the health creation work, and never letting go of every detail. For example, the quilt sheets are placed in the staff dormitory, and the former army staff guides the staff of each class to sort out the bedding, requiring them to be piled up as neatly as the troops. In addition, special personnel are arranged to patrol the dike every day to pick up sundries and discourage outsiders from entering the water source area. Clean up the weeds on the dike slope with everyone, and salvage and clean up about 60 cars of floating objects and aquatic plants on the water surface. Through everyone's efforts, we successfully passed the acceptance of Skyworth and were well received by the leaders.
Summary of staff work in water supply company. Water Group's government affairs publicity work always adheres to the "General Office of the State Council on the implementation"
The leaders attach great importance to the implementation of this plan.
At the beginning of the year, according to the requirements of the Notice on Further Improving Government Information Disclosure issued by the Municipal Government Affairs Open Office, Water Group conducted a comprehensive self-examination according to the specific contents in the notice and combined with the actual situation, and submitted the self-examination report on time. Through self-examination, the publicity of Water Group was further strengthened, and the general manager responsibility system was implemented, and the team members performed their duties. The specific propaganda department earnestly urges, coordinates, guides and cooperates with the water group and grass-roots units to do all aspects of propaganda work.
(1) Formulated and issued the Implementation Plan for Public Work of Water Group in 20xx.
According to the needs of work and personnel changes, the members of the leading group have been adjusted, and the open work of government affairs and organizational structure have been further established and improved. The "Program" has formulated a system of accountability, supervision, assessment, rewards and punishments, further clarified and improved the responsibilities of grass-roots units and departments in government affairs disclosure, as well as the contents, methods, disciplines and specific work requirements that need to be disclosed. Thus, the responsibility subject and working principle of the openness of affairs are more clearly defined, which lays a good working foundation for strengthening the organization and leadership of the openness of affairs, combining the openness of affairs with the production and management of enterprises, foreign services, changing the operating mechanism, and strengthening the construction of enterprise style.
In order to fully carry out the work of openness in handling affairs and government affairs, the head office can pay attention to the openness of factory affairs and regularly disclose the work of enterprises to employees. At the beginning of the year, the Water Group held a workers' congress. At the meeting, the general manager reported to the delegates the completion of the key work last year, the related issues concerned by employees and the key work of the water group this year. The deputy general manager reported the production, business services, the completion of planned indicators, the use of business entertainment expenses and the decomposition of various important business indicators to the congress this year. The delegates carefully discussed and deliberated the report of the conference, and made suggestions on the issues that employees were concerned about. At the same time, grass-roots units have also held workers' congresses and workers' congresses. At the meeting, the top leaders at the grass-roots level reported to the employees the completion of key work last year and key tasks this year. At the same time, it also reported the annual production, business services, the completion of planned indicators, the use of business hospitality and the details of various important business indicators. The staff of grass-roots units attending the meeting had a serious discussion on the meeting report. And put forward reasonable suggestions on enterprise management, operation and service. The workers' congress laid a solid foundation for all the workers to participate in the discussion of state affairs and the water group to fully complete various business and service tasks throughout the year, and further improved the management and water supply and drainage services. At the same time, the publicity of factory affairs has been implemented and developed in depth, which has effectively promoted the construction of enterprise industry style and created an open, democratic and harmonious enterprise atmosphere.
(2) Improve the implementation of the internal management system.
Over the past year, in accordance with the instructions of the Government Affairs Office of the municipal government, combined with the actual situation, on the basis of consolidating and improving the work of enterprise affairs disclosure, Water Group has also publicized the work content and various convenience measures through news media and other channels. The first is to disclose the work functions, management authority, internal organization settings, service specifications, office addresses, supervision and reporting telephone numbers, current water price standards, charging basis and service commitments of all departments and subordinate grass-roots window units of enterprises and water groups. At present, the water group has entered the city service hall for water use approval, and opened a green channel to ensure that tap water can be supplied wherever key projects in the city and district go, providing a reliable guarantee for economic development. Second, the Water Group exercises the functions of water supply enterprises in accordance with the Regulations on the Administration of Urban Water Supply and Water Use, and publicizes and distributes the manuals of the Regulations in key urban streets. Third, the Water Group formulated and issued the "Three-layer Regional Management Plan for Service Work", in which the supervision system was formulated and the work discipline was clarified, and it was made public through the relevant news media in the city; In the process of building a clean and diligent government system, Water Group formulated and issued the Implementation Plan for Special Work to Combat Commercial Bribery, which was made public to the public through the relevant news media in the city. For violations, Water Group takes the Regulations on Employees' Rewards and Punishment as the way to investigate and deal with them, and makes the regulations into a manual for distribution and publicity. Fourth, the Water Group issued the "Implementation Plan for Establishing Quality Service Demonstration Communities" in the form of documents. The purpose of this plan is to continue to solve the standard of "six noes" in the community, that is, to realize pollution-free water quality, no overdue water meter, no leakage of pipe network, no leakage of water fee, no complaints from users and no high consumption of pumping stations. Water Group has publicized the specific content of the plan through the relevant news media in the city. It can be seen that the water supply and drainage enterprises do practical things and do good things for the people, and take the initiative to accept supervision, which further improves the water supply and drainage service level and public work of the water group. The fifth is to release water supply and drainage information immediately to ensure the overall stability of urban water supply and drainage. Especially during the Olympic Games water supply guarantee and anti-terrorism security, the leading group of Water Group attached great importance to it in advance, held several special meetings and adopted corresponding measures, and formulated the emergency water supply plan for the Olympic Games and the anti-terrorism work plan for the Olympic Games, which ensured the safety and stability of the water supply for the Olympic football match. At the same time, it fully guaranteed the production and domestic water supply and made use of the news media to disclose relevant water supply information to the public in time.
At the same time, the water supply equipment of 34 key water sources, 2700 km urban street pipe network, 1 13 1 secondary pressurized pumping station was comprehensively maintained, and necessary spare parts and tables were reserved. Emergency maintenance teams have been set up in various water plants and regional commercial offices. The urban water supply emergency center under the Water Group operates 24 hours a day. In the drinking water storage station and water storage point under the center, 30,000 barrels of bottled water and 65,438+10,000 bottles of bottled water are guaranteed to be stored every day. Emergency water trucks are on standby all day. Emergency repair teams in all districts have fully prepared temporary water receiving equipment and facilities such as fire hoses. Water Group's "22702270" water supply service hotline is opened 24 hours a day to deal with all kinds of sudden water cuts at any time. Six, in order to further improve the ability and quality of public work, and strive to create a harmonious social atmosphere and build a harmonious social environment, we set up a corresponding organization, set up a leading group with the chairman and general manager of the group as the team leader, the deputy general manager and the secretary of the Disciplinary Committee as the deputy team leader, and the heads of relevant departments and party and government leaders of various business offices of Water Operation Co., Ltd. as members, and set up offices. Further enhance employees' open service awareness and improve service skills and efficiency; Solve the problem of declining user satisfaction rate caused by unfulfilled promises and slow handling of problems reflected by users; solve problems
Problems affecting residents' water supply caused by failure rate are not handled in time; Solve the problem that large pumping stations frequently stop water supply because there is no control valve in the community; Solve the problems of careless table lookup, unreasonable charges and irregular service of table lookup personnel. Water Group has made it public in relevant media, and actively and sincerely accepted suggestions and supervision from all walks of life. The management level of water supply service in enterprises has been continuously strengthened and improved, the quality of open work has been continuously improved, and the good image of enterprises has been further established.
Serve people's livelihood and fulfill social responsibilities
(1) According to the deployment and requirements of the Municipal Government Affairs Office, the plan for the Water Group to participate in the "5. 15" government affairs open day was formulated and reported. Before the event, the water group exhibition board and related materials were fully reported, and the group leaders were interviewed by the news media during the event. And organized relevant departments to participate in the "5. 15" government affairs open day activities on time, distributed more than 0/00 copies of the publicity pamphlet/kloc-0, received more than 80 people's inquiries, and * * * accepted 65 people's questions, of which 19 were answered and handled on the spot. After the activity, the remaining 46 pieces were sorted out and handed over to the responsible departments and units for verification. At the same time, the results will be fed back to the consultant, so that each piece can be implemented to the people, and it will be well received by the consultant and the municipal government affairs office.
(2) Carefully handle the mass policy consultation pieces 15 transferred from the provincial "popular network" and the municipal government office. By the end of 1.30 * *, all kinds of transferred pieces 1 133, and the completion rate reached 1.00%. It has achieved the results of each piece and everything has an echo, which has been affirmed by the higher authorities and praised by the complainant.
(3) Water Group and its subordinate business window units timely reported and opened two "1 14 citizen government consultation hotlines" for "government consultation" and "complaint reporting" according to the requirements of the government affairs office of the municipal government. The "hotlines" of the Group and its subordinate business window units are answered by the personnel on duty, who patiently and meticulously answer their inquiries and complaints. At present, * * * has accepted and fed back more than 600 inquiries, complaints and opinions put forward by the masses through appeal channels such as "1 14 citizen government hotline", and the handling results have been satisfied by users, with a settlement rate of 100%. So as to more conveniently and quickly solve the water consumption problem encountered by users.
(IV) In the work of "four clean-ups and four openness", according to the requirements of the municipal government affairs office, the group's work responsibilities, internal institutions and work responsibilities, the main responsibilities of subordinate units, staffing, workflow, examination and approval items, charging items and charging standards were sorted out and summarized, and reported to the municipal government affairs office on time.
(V) In order to cooperate with the government affairs office of the municipal government to implement the sunshine project of open government affairs, the leaders of the group were invited to accept the online interview of "Sunshine Action" on the public service network of the city. Through on-the-spot interviews, the work functions of the Water Affairs Group were further disclosed, especially for the public to better understand that the Water Affairs Group overcame difficulties and exerted self-pressure, ensuring the overall stability of the water supply in Shencheng for nine years without price increase. And all the year round, we insist on carrying out public convenience service activities such as "party member enters the community", "party member is hard to find", "active service, advanced service, extended service" and "creating a high-quality service demonstration community", doing practical things and doing good deeds for the people in a down-to-earth manner, which fully embodies the conscious awareness and practical actions of the Water Group in fulfilling its corporate citizenship responsibilities.
Third, timely information feedback and smooth information channels.
In daily work, according to the relevant requirements of the government affairs office of the municipal government, the water group can timely report the relevant information of government affairs disclosure, and report the information 12 throughout the year. In addition, in the process of public convenience service, Water Group pays attention to cultivating and establishing advanced models, widely publicizes and summarizes experience, and constantly uses advanced models to further promote the public service and water supply service of Water Group.
In the process of establishing and improving the confidentiality review mechanism of information release, Water Group has formulated relevant systems and issued the Notice on Seriously Doing a Good Job in the Publicity of Water Supply Services in the form of documents. The notice clearly requires that information release must be handled by designated departments and designated personnel. When organizing various activities, grass-roots units need to make publicity or release plans and report them to the Water Group for approval. The plan should include the purpose, objective, time, content, media units and journalists to be invited and publicity outline. Thus, the procedures and responsibilities of confidentiality review of information release of water group are further clarified.
Fourth, relying on pragmatic carriers to consolidate the service concept.
In the daily work throughout the year, Water Group adheres to the principle of facilitating the people and benefiting the people, and vigorously promotes the service concept of "water supply is better than fire fighting, and responsibility is more important than Mount Tai" and the working policy of "ensuring urban water supply and creating an honest enterprise". Through organizing public convenience service activities such as "party member enters the community", "It is difficult to find party member", "Active service, advanced service and extended service" and "Creating a quality service demonstration community", the publicity work of the Water Group is fully implemented. Achieve "two persistences" and "three highlights". "Two Persistences", that is, "Insist on taking citizens' complaints as the first signal and citizens' satisfaction as the first goal", "Insist on solving citizens' complaints as the first priority and taking citizens' satisfaction as the foothold of service work". "Three highlights", that is, first, in the aspect of business inspection window service, focusing on the transparency of inspection management, publicizing the inspection work rules and regulations, convening social obligation supervisors' meetings in a timely manner, listening to their opinions and suggestions on water supply services and public commitments, and further improving the supervision mechanism and long-term mechanism for enterprises to do things openly. Second, in terms of secondary pressurized water supply service, the quality of water supply service should be highlighted, and the name of the person in charge of the pumping station, the telephone number on duty and the scope of responsibility of the pressurized water supply pumping station should be made public to ensure that urban users can supply water 24 hours a day and help users solve water problems at any time. Third, in the aspect of pipe network maintenance service, we should highlight the maintenance efficiency and disclose the commitment and responsibility scope of maintenance service. For newly developed water users, handle them in time and supply water on time. Thus, it has effectively promoted the smooth progress of water supply service of water group, further promoted the construction of enterprise political style and soft environment, and provided water supply guarantee for revitalization and development.
In order to further improve the public work of water group, comprehensively improve the level of enterprise public work, and do a good job in the public work of water group next year.
Work to lay a solid foundation. In accordance with the specific work contents of the "measures for the public assessment of municipal government affairs", self-inspection work is carried out in combination with the actual situation. First of all, according to the Implementation Plan of Government Affairs Openness of Water Group in 20xx, the government affairs openness of all grass-roots units of the group was inspected. Second, the relevant materials that have been made public have been comprehensively sorted out and analyzed, and at the same time, the relevant public affairs system has been further improved. Third, according to the evaluation criteria in the Measures for the Evaluation of Municipal Government Affairs Openness, the self-evaluation score is 125. According to the requirements, the results of self-assessment will be reported to the government affairs office of the municipal government on time.
With the strong support and correct leadership of the Municipal Government Affairs Office, the work of Water Group in 20xx has been carried out smoothly, and corresponding achievements and gains have been made. In 20xx, under the correct leadership of the Municipal Office of Open Government Affairs, and in line with the principle of convenience, benefit and openness, Water Group will continue to conscientiously implement the requirements of the state, province and city on the open government affairs of public institutions, complete the tasks deployed by the Municipal Office of Open Government Affairs in a comprehensive, earnest and timely manner, and continue to work hard in the following aspects in combination with the actual situation of Water Group:
First, further intensify publicity work, strive to create a good atmosphere for enterprises to be open, achieve "one clarity", "two enhancements" and "three combinations", continuously enhance publicity awareness and improve publicity level.
Second, in accordance with the requirements, we will continue to organize and carry out the work of "four clean-ups and four publicity" seriously and deeply, and timely report the clean-up situation of the water group and the new publicity content to the municipal government's open government affairs office.
Third, continue to do a good job in the "1 14 government consultation hotline", and actively and seriously handle and solve the people's water consultation and complaints transferred through "1 14". All kinds of problems will be analyzed and sorted out in time and reported to the government affairs office of the municipal government on time.
Fourth, pay attention to broaden public channels, make full use of public service networks, radio, television, newspapers and other news media, timely release all kinds of information on urban water supply and use, and further smooth the channels for convenience.
Fifth, we will continue to carry out various public convenience service activities with enterprises' own characteristics, such as "creating a quality service demonstration community", "party member entering the community", "active service, extended service and advanced service", so that users can keep abreast of the public dynamics of the water group and make every effort to provide convenient and quick handling conditions for solving the problems encountered by users in water use.
Sixth, take the "5. 15" government affairs open day and "Sunshine Action" as an opportunity to make efforts to innovate open work measures. Timely revise and enrich the existing public content, and adhere to the standardization, proceduralization and institutionalization of government affairs disclosure. Raise the openness of work to a new level.
Seventh, in accordance with the "Work Plan for Openness of Government Affairs" formulated by the Water Affairs Group, combined with relevant regulations, we will persist in doing a good job in the open assessment of government affairs in grass-roots units and incorporate it into one of the key assessment projects throughout the year. Through evaluation, we will constantly sum up experience, establish and popularize good models and practices, further promote the public work of water groups, ensure the smooth progress of water supply services, and provide water supply service guarantee for revitalizing and creating a harmonious society.