What complaints do insurance companies fear most?

Insurance companies are most afraid of consumers complaining to the CBRC. China Banking and Insurance Regulatory Commission, China is mainly responsible for supervising the banking and insurance industry in China. The hotline for rights protection service set up in China Banking and Insurance Regulatory Commission is 12378. As long as the consumer provides strong and effective evidence and the complaint is accepted by the CIRC, the insurance company will return the relevant economic losses to the insured.

In addition to complaining to the CBRC, you can also choose media exposure. This kind of complaint can be said to be the last thing insurance companies want to see. Once the insurance company is exposed on TV, it will be a public relations crisis for the insurance company, so the insurance company will be very scared and will blindly swallow all the problems for the insured.

According to the Measures for the Administration of Handling Complaints from Insurance Consumers, the following situations fall within the scope of the CIRC:

1. Insurance companies and insurance practitioners who violate laws, administrative regulations and the provisions of the China Insurance Regulatory Commission and damage the legitimate rights and interests of insurance consumers shall be dealt with by the China Insurance Regulatory Commission according to law;

2. Branches, insurance intermediaries and insurance practitioners within the jurisdiction of insurance companies that violate laws, administrative regulations and the provisions of the China Insurance Regulatory Commission and damage the legitimate rights and interests of insurance consumers shall be dealt with by the dispatched offices of the China Banking Regulatory Commission according to law.