Dear leading comrades,
Looking back on the past year, with the care and help of leaders and comrades at all levels, I led all the staff of XX Hotel to complete all the management indicators formulated by the head office, which * * * improved the service quality, management level and economic benefits of the hotel. In order to sum up experience, overcome shortcomings and better promote future work, I will now report my thoughts and work this year as follows:
As a cadre in party member, I have been able to actively demand progress in my thoughts for a year. I usually pay attention to strengthening political study, seriously study the party's line, principles and policies, and care about state affairs. Through study and education, I am more determined ideologically, my political quality and moral level have been greatly improved, I have adhered to the correct position on the issue of right and wrong, and I have always maintained a high degree of consistency with the CPC Central Committee, and I have truly achieved ideological stability, political qualification and firm stance.
In my daily work, I can be conscientious, adhere to principles, be honest, selfless and meticulous. Mainly complete the following work:
1, presided over the formulation and improvement of hotel rules and regulations, established and improved the internal organization system, coordinated the relationship between departments, and established a reasonable and effective internal operation mechanism. Gradually bring the daily operation of the hotel into the management system by means of work, guidance, tracking and summary, effectively combine sex work with emergency work, establish clear work objectives, and require all departments to establish a planned work system. Through monthly summary and planning, all the work is planned and implemented according to the planned steps. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.
2. Formulate the hotel's business plan, development plan and business policy, and formulate business management objectives and guide their implementation. This year, it is basically determined that the club will focus on the operation of ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××
3. Strengthen marketing propaganda, improve hotel visibility and expand tourism space. Over the years, I have always attached great importance to the marketing and publicity of hotels. I think if we do a good job of reception, we will do a good job of advertising, and the reputation of customers is our image. Before each important reception and large-scale conference reception, I always personally preside over a special meeting to explain the problems that need attention in each work link and divide the work. Go to the site to check the implementation in person after the meeting. Under my command, the hotel successfully received XXX and other large and medium-sized meetings, and the reception work of the hotel was well received by leaders and guests at all levels.
4. Strengthen daily management and improve service quality and management level. In daily management, I advocate holding meetings to realize the timeliness, pertinence, openness and democracy of enterprise management. In * * years, I personally presided over more than * * times of various office meetings. Among them: manager's office meeting ×××, special work meeting of each department, special work meeting before major reception and major inspection.
5, vigorously strengthen the training work. Training is of great significance for hotels to adapt to changes in the environment, meet the needs of market competition, meet the needs of employees' own development and improve the efficiency of hotels. Training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work, reducing mistakes, reducing costs and improving customer satisfaction; Employees can understand and master their work at a higher level and enhance their work confidence. To this end, the hotel carried out a lot of training work in * * years, requiring all departments to make training plans every month, with a cumulative training time of * * hours. The average training course of each department is * * days/month, and the average training hour per person per month is about * * hours, which is close to the upper-middle level of the excellent enterprise training hour index.
6. Determine the future development goal of the hotel, seize the development opportunity of XX based on XX, and build the hotel into a four-star hotel integrating conference, business and vacation, and build a well-known brand of XX in an all-round way. Earnestly achieve professional management, personalized service and characteristic management, establish four effective management systems of command, execution, supervision and feedback, strive to pursue personalized service based on standardized and standardized services, and win the maximum benefit space.
In daily management, we can be strict with ourselves, respect leaders, unite with comrades, and set an example to abide by various rules and regulations. Party member has an obvious vanguard and exemplary role, actively participates in various activities organized by the unit, and has a strong sense of responsibility and collective honor.
However, I summed up the situation in the past year. In the future work, I will closely unite around the Party Committee of the hotel, work harder, study harder, further improve my management ability, effectively change my impatience at work, devote myself to all the work with full enthusiasm, learn from all the cadres and employees of the hotel, and create a harmonious and brilliant future!