1. Negotiate with the gas company: First, you can communicate with the gas company to find out the specific reasons and try to solve them through negotiation. If the problem is caused by the responsibility of the gas company, you can ask for a refund;
2. Complain to relevant departments: If negotiation fails, you can complain to relevant departments, such as consumer associations and market supervision departments. When making a complaint, you need to provide relevant evidence and materials, such as purchase contracts and receipts.
3. sue the gas company: if the above methods are ineffective, the problem can be solved through legal channels. You can bring a lawsuit to the local people's court and ask the gas company to refund and compensate the relevant losses. When suing, you need to prepare relevant evidence and materials, such as purchase contracts, receipts, relevant certificates, etc.
The gas company will not install gas or return the information required for prosecution:
1. contracts and receipts: including the contracts and receipts signed between the gas company and the gas company, which prove that the installation fee or use fee has been paid to the gas company;
2. Installation application record: if the installation application has been submitted to the gas company, the installation application record of the gas company can be provided to prove that the installation requirements have been put forward to the gas company;
3. Communication record: if you have communicated with the gas company about installation problems, you can provide communication records to prove that you have reflected the installation problems to the gas company and asked for solutions;
4. Certification materials: If there are any relevant certification materials, such as gas use certificate, real estate license, certificates from relevant government departments, etc. , they can be provided together;
5. Lawyer's letter: If a lawyer's letter has been sent to the gas company to solve the problem, it can also be provided as evidence.
To sum up, in the process of solving problems, it is necessary to keep relevant evidence and materials so as to prove them when necessary. At the same time, we should remain calm and rational, and don't take drastic actions.
Legal basis:
"People's Republic of China (PRC) gas burning appliances installation and maintenance regulations" article 1.
In order to strengthen the management of installation and maintenance of gas burning appliances, safeguard the legitimate rights and interests of gas users, gas supply enterprises and gas burning appliances installation and maintenance enterprises, and improve the quality and service level of installation and maintenance, these Provisions are formulated in accordance with the Construction Law of People's Republic of China (PRC) and the relevant provisions of the state.