In general, what insurance companies fear most is that consumers call 12378 to make complaints. 12378 is a consumer complaint hotline set up by the China Insurance Regulatory Commission. Its main responsibility is to accept consumers' complaints and reports on violations of laws and regulations of insurance institutions and related employees.
After receiving the complaints and reports from consumers, they will quickly contact relevant personnel for handling, and feedback the handling results to consumers in time.
If the insurance company around you violates the rules, you can negotiate with the insurance company privately. If negotiation fails, you can call this number to make a complaint.
2. What are the complaint channels of the insured?
1, Insurance Regulatory Authority: Insurance companies in the market need to be supervised by the insurance regulatory authority. If you are not satisfied with some practices of insurance companies, you can complain to the insurance regulatory authorities.
2. Consumer trade associations: Consumer associations can uphold justice for consumers from the standpoint of consumers, so everyone can also complain to consumer associations.
3. Insurance company headquarters: In short, it is the leader of the insurance company involved.