Letv issued a document accusing the old state-owned enterprises of having a poor OEM rate of 20%. Lerong Zhixin reached a super tv OEM cooperation with Nanjing Panda at the beginning of October/October/September, and delivered 390,000 sets with a total amount of 430 million yuan by March 2022. Letv issued a document accusing the old central enterprises of a poor OEM rate of 20%.
Letv issued a document accusing the old central enterprises of 20% bad OEM rate 1 Letv super tv Guan Wei issued a letter from Letv to Nanjing Zhongdian Panda Household Appliances Co., Ltd., accusing Nanjing Zhongdian Panda LCD screen of nearly 20% bad rate and asking the other party to bear the after-sales responsibility.
According to the open letter, at the beginning of 20 19, LeTV and Nanjing Zhongdian Panda Dongguan Branch reached a cooperation on the OEM production of LeTV TV. By March 2022, the other party had completed the production and delivery of 390,000 LeTV TVs, with a cumulative cooperation amount of 430 million yuan. Letv emphasized that in the cooperation between the two parties, Letv has always adopted the trading mode of "down payment+full payment".
However, since July 2020, LeTV has received feedback from users. The models produced by Nanjing CLP Panda are Y43, F43 and F55. After being used for about half a year, horizontal lines, vertical lines and liquid leakage frequently appear on the screen. Among them, the defective rate of the first two 43-inch TV LCD screens is close to 20%, which seriously exceeds the standard of 1.8% agreed in the quality agreement between the two parties. Letv said that this incident has constituted a quality accident.
And since July 2020, LeTV has repeatedly pointed out the abnormal problems existing in the LCD screen of the product and put forward the requirements of prohibition and compensation. In August 2020, it was confirmed by the screen analysis report provided by Nanjing CLP Panda and the market tracking results of both parties that the quality accident was caused by the unqualified LCD screen of the main material. According to the contract, Nanjing CLP Panda will provide the screen replacement materials free of charge, and bear all after-sales expenses and compensate for the losses.
Letv said that Nanjing CLP Panda did not pay attention to quality problems, and the LCD screen problems of subsequent products still existed, which caused a large number of user complaints. Letv also accused Nanjing CLP Panda of failing to undertake its due after-sales obligations and responsibilities in time. For a long time, LeTV has been paying related after-sales expenses to solve user demands. Up to now, the screen changing times are 1 1590 and 2 160. It is expected that 6300 screens will be changed in the future. "In the past two years, the income brought by the concubines in the palace to LeTV has been eaten by Nanjing Panda as bamboo.
In addition, LeTV also revealed that since 2020, it has repeatedly hoped to solve the problem through consultation. However, the Panda Dongguan Branch of Nanjing CLP refused to pay the prepaid fee and negotiate a solution. On the grounds that there is no material, unilaterally put forward the overlord clause that no longer provides screen changing materials for 55-inch accident TV and no longer assumes any after-sales responsibility.
Moreover, Nanjing Zhongdian Panda did not even inform LeTV of the decision to close the Dongguan branch, and LeTV rebuked the other party for being irresponsible. Finally, LeTV said that it will use legal weapons to safeguard the rights and interests of itself and its users.
On the afternoon of August 10, letv super tv suddenly released an open letter, revealing the quality problems of the TV contracted by Nanjing Zhongdian Panda Household Appliances Co., Ltd., and stressing that it was impossible to negotiate amicably and had to lose face and make public exposure.
Letv. com said that Lerong Zhixin reached an OEM cooperation with Nanjing Panda in super tv in early October19, and by March 2022, it had delivered 390,000 sets, amounting to 430 million yuan.
Since July 2020, LeTV has received feedback from users. The Y43, F43 and F55 models made by Nanjing Panda frequently have problems such as horizontal lines, vertical lines and liquid leakage after being used for about half a year. Especially, the defective rate of the first two models with 43 inches is close to 20%, which is far higher than the industry average of 2% and seriously exceeds the standard of 1.8% stipulated in the quality agreement between the two parties.
LeTV super tv F43
In August 2020, the screen analysis report provided by Nanjing Panda and the market tracking results of both parties confirmed that the above quality accident was caused by the unqualified LCD screen of the main material, and the LCD screen was purchased by Nanjing Panda at its sole discretion. According to the contract, Nanjing Panda should provide the screen replacement materials free of charge, rectify in time, bear all after-sales expenses and compensate for the losses.
However, LeTV said that the quality accident did not make Nanjing Panda take a warning, the follow-up product problems still existed, and the failure rate of some models remained high, which led to "complaints from users flying like snow, overwhelming calls for repair and return, and the maintenance master broke his leg".
Since August 2020, LeTV has been paying related after-sales expenses. Up to now, the number of screen changes has reached 1 1590 and the number of screen changes has reached 2 160. It is estimated that 6300 screens will be replaced in the future.
Letv angered that the income that Empresses in the Palace brought to Letv in the past two years was eaten by Nanjing Panda, an old brand with a history of 80-90 years.
Letv disclosed that since 2020, it has been fantasizing that the differences between the two sides can be properly resolved through friendly consultations. Today, however, Nanjing Panda Dongguan Branch is closing its doors, but it still refuses to solve the after-sales problem, pay the prepaid fee and discuss the solution.
Nanjing Panda also unilaterally put forward the overlord clause that it will no longer provide screen changing materials for 55-inch accident TV and will no longer bear any after-sales responsibility on the grounds that it has no materials.
In addition, Nanjing Panda Dongguan Branch accepted 97% orders from LeTV super tv, but never officially informed LeTV that it was about to close, even the factory staff did not know.
Finally, LeTV once again urged Nanjing CLP Panda to face up to its own problems, earnestly undertake after-sales responsibilities, fulfill after-sales obligations, and protect the legitimate rights and interests of LeTV TV users.
Letv issued a document accusing the old state-owned enterprises of a poor foundry rate of 20%. On August 10, the official blog of letv super tv published "letv's open letter to Nanjing CLP panda household appliances co., ltd", strongly demanding that Nanjing CLP panda formally solve its own problems, earnestly undertake after-sales responsibilities, perform after-sales services and protect the legitimate rights and interests of letv TV users.
In the open letter, LeTV said that it has received user feedback since July 2020. Y43, F43 and F55 products commissioned by Nanjing Zhongdian Panda Household Appliances have frequently appeared horizontal, vertical and liquid leakage problems after being used for about half a year. The defective rate of the first two 43-inch TV LCD screens is close to 20%.
Generally speaking, the defective rate required by the TV industry is usually less than 2%, while the defective rate agreed by LeTV and Nanjing CLP Panda Household Appliances is 1.8%, and the defective rate of two 43-inch TVs mentioned by LeTV in an open letter has far exceeded the standards agreed by both parties.
(Image from LeTV official)
Letv said that since August 2020, while urging CLP Panda Home Appliances to act positively, it has paid relevant after-sales expenses in advance to solve user demands. Up to now, the number of screen changes has reached 1 1590 and 2 160. It is estimated that 6300 screens will be replaced in the future. In the past two years, the money made by LeTV in "The Queen of the Palace" was eaten by Nanjing Panda as bamboo.
The letter also stated that during the door-to-door negotiation, LeTV once again unilaterally proposed the overlord clause that it would no longer provide screen changing materials for the 55-inch accident TV and no longer assume any after-sales responsibility on the grounds of no materials. The former requires CLP Panda Home Appliances to formally have its own problems, earnestly undertake after-sales responsibilities and fulfill after-sales obligations.
(Image from LeTV official)
It is understood that Panda Electronics Group Co., Ltd. was established in 1976, which has the reputation of "the cradle of electronic industry in China" and is the largest comprehensive electronic backbone enterprise in China. It is a national 120 pilot enterprise group and one of the 520 key enterprises. Panda Panda is also the first "China well-known trademark" in China electronics industry.
We attach great importance to the after-sales service of electronic products. On the one hand, electronic products are very expensive now, and we buy not only the product itself, but also a brand's after-sales service. Once there is any problem with the product, better after-sales service can solve the problem faster. However, Panda home appliances failed to do so, which brought inevitable losses to LeTV, which is obviously not what a well-known domestic enterprise should do.
Especially TV, when people buy it, they will pay more attention to brand and word of mouth. After all, big brands mean stable and high-quality after-sales service, and this wave of LeTV is really miserable by suppliers. I hope Panda Home Appliances can pay attention to the quality of home appliances and the after-sales chain, and don't wait until all the partners have left to regret it.