What does the insurance company mean by closing the case?

Most insurance companies' claims procedures are based on the liability determination of the public security inspection law. The public security inspection law issues a statement on the closing of the case, and the insurance company will generally complete the claim settlement procedure, so it is also called closing the case. Of course, insurance companies will also be able to check the actual situation of claims, and can raise objections and conduct investigations. Steps of insurance claim: from customer reporting to insurance company acceptance, on-site investigation, adjustment of quotation (loss determination), final review, sending claim amount, customer accepting claim, and settlement of claim.

The final settlement is that the whole claim settlement case has ended, and the insurance company has accepted and settled the insurance claim.

Of course, if customers are not satisfied with the insurance company's claims, they can appeal again or take legal measures to pursue the legal responsibility of the insurance company. Similar to the closing of the case when the police file a case for investigation, the claims will be transferred to the insured after the insurance case is closed, and the insured can not pay the losses in the later period of the same case after the case is closed. The insurance company's compensation case has been closed, indicating that the scope and amount of compensation have been determined, compensation has been made and the case has been handled.

Prove that the vehicle accident has been compensated to the owner's account (closed).

Auto insurance claim process:

Accident report (filing)

Investigation and research

Vehicle damage assessment

Vehicle maintenance

Take the receipt to the insurance company for settlement.

Naturally, zero compensation will be paid to the owner's account in the current month or period (when the analysis report is made) (closing the case). Your underwriting quality is very good, and there has been no claim case, so naturally there is no payment, that is, zero compensation.

For example, in a school insured by us, the accidents in the last insurance year were less than 10, which were all handled in a small clinic nearby, which did not meet the reimbursement rules of public secondary hospitals. As a result, we didn't file a case together for a year, so naturally we didn't pay anything. This in turn shows that the quality of underwriting is very good, and it can be renewed year by year to strengthen contact with schools. Similarly, another family had four accidents a year, all of which were serious injuries such as fractures caused by students falling during school. This also shows that school management and teachers are not responsible. If the compensation is high, we will naturally give up continuing the contract in the second year.

Zero settlement, two meanings, one is similar to the above zero compensation. The underwriting quality is very good, and no case has been filed. The case is not closed. One more thing, the bad thing is that after you filed the case, it was unresolved for a long time, and the case has not been closed. For example, the case 10 was filed this month, but none of them have been closed, and all of them are still in the process of investigation, and they are also closed at zero.