Meituan’s power bank has been questioned by consumers. System defects and charges being charged as usual despite insufficient battery power have also been magnified recently.
***With the power bank, will the usage fee still be charged when the power bank is out of power?
Some consumers said that when using the Meituan power bank, the power bank was obviously insufficient, but because it took more than 5 minutes to find out, the charging fee was still deducted, which was very frustrating. The person tried two power banks one after another, but they all had the same problem after use, and charges were deducted, which affected the user experience. Immediately made complaints and suggestions to Meituan Power Bank customer service.
In this regard, customer service said that since the user usually uses Meituan well and is regarded as a high-quality customer, the two fees will be refunded.
However, when asked if the customer service would not be refunded if no contact was made, or if non-premium customers encountered such problems, the customer service of Meituan Power Bank did not give a direct reply. The general reply is that if you encounter any subsequent problems, please contact customer service directly.
It can be found that although the customer was given a refund after being charged. However, the poor experience has had a profound impact on customers.
The essence of ***Xiang products is to bring convenience to people. Rather than frequent failures causing trouble to people. There seems to be no need for such a problematic product to exist, and the meaning of the enjoyment economy has disappeared.
At present, this phenomenon has been recognized by many consumers, who all said that they have encountered it to some extent. On the Black Cat Complaint Platform, the number of complaints about Meituan Power Bank has exceeded 300, and most of them are related to unreasonable deductions. Obviously, customers are 'charged' without using the service.
After returning the power bank, some users only received the deduction notice 5 days later, but the amount was as high as 99 yuan. Some people even got 20 yuan deducted when they returned it after using it for more than ten minutes. Such unjust money often appears in Meituan power banks.
However, the customer service of Meituan’s power bank machine stated that the power bank that pops up after scanning the QR code will be guaranteed to have a power of over 80%. Maximum usage time is 4 hours. The manual customer service responded that there was a situation where the battery was insufficient and the phone was ejected, but if it was returned within 5 minutes, no fee would be deducted.
Meituan has not yet responded to this matter. Whether he is trying to understand the situation or wants to ignore it is currently unknown.
After consulting relevant lawyers, we found that consumers can directly request a refund for the behavior of Meituan power banks and perform due merchant obligations such as repairs and improvements. And it did not fulfill the promised charging time of 3 to 4 hours, which clearly violated the rights of consumers.
It is understood that Meituan Power Bank was restarted in January last year, after a three-month trial operation in 2017. After restarting operation, the transfer area has exceeded 100 cities. Meituan power banks can be seen in all major travel places. If Meituan can implement recall repairs in the future, the workload cannot be underestimated.
Thank you for your attention and support.