After reading You Can't Learn Haidilao, I don't want to put it down when I pick up the book You Can't Learn Haidilao. I have always wanted to finish it quickly. This book brings me too many feelings. Huang Tieying, the author, expresses the management concept of Haidilao through some daily locking of employees working in Haidilao, which is really simple.
The professionalism of Haidilao employees and the management concept of leaders. After reading it, I was refreshed and felt lucky to work in such an environment. In contrast, it is more satisfying to think of the working and living environment provided by Yin Qing.
Working in a youth bank, leaders always provide us with a stage to show ourselves and achieve ourselves. As long as you want to learn, and you are willing to learn, then the stage of "on-the-job training" provided by Yin Qing can well show your personal business level and express yourself to the maximum extent.
Yin Qing requires employees to study all the time, not for a period of time. Now our reading room is open 24 hours a day, self-service, and employees can flexibly control their study time. How happy this is! Think about it. Before the leader didn't ask me to "read good books, read good books", I only went to school occasionally. But from the beginning of this activity, from the initial compulsion to reading books or taking children to bookstores after school, this change has become a habit. Reading can always bring me a different impact. Really, as Yin Qing's learning philosophy says, "Learn to cultivate one's morality, learn to be wise, apply what you have learned, and apply what you have learned." Only by studying can we constantly improve our own quality and moral cultivation, improve our working ability, achieve our career and realize the value of life.
"Let employees strictly abide by the system and process, which is actually equivalent to hiring a person's hand, but not hiring his brain. This is the most loss-making business, because no one can repeat an action like a machine. The most valuable thing for people is the brain, which can create and solve problems that processes and systems cannot solve! " It is also very important to explain personality development from the perspective of a businessman. In recent years, Yin Qing not only pays attention to the management of employees, but also pays attention to innovation. Everyone can participate and put forward their own ideas. As long as we have ideas and actions, it will support us to complete innovation, which is a big platform to show our talents.
The employees in Haidilao think much happier than we do. The company provides us with a good office environment and rich entertainment facilities. It also makes us feel the same care as our family. Every time we enter the senior high school entrance examination season, we will always take care of the employees who have candidates at home. With such a leader and such a working environment, why can't we love our work, work hard for our work and work hard for our better tomorrow, just like the employees of Haidilao!
After reading "I can't learn how to fish in the sea", I recently read the book "I can't learn how to fish in the sea", which gave me great inspiration and made me more aware of the importance of service. I was moved by the attention of Haidilao employees to the service details. Their thoughtful service to customers is worth learning from each of us. Meticulousness, patience and responsibility are the most impressive.
Careful work will bring excitement. We admire Haidilao's meticulous service to employees. As soon as we enter Haidilao, we will be infected by his enthusiasm, try our best to observe the needs of customers and try our best to meet them. Our ticketing work is also an extremely meticulous work. We have to deal with numbers and tickets every day and be more careful. It is necessary to carefully review the original vouchers filled in by each toll collector, especially pay attention to the number and payment date, and each one should be carefully checked to be responsible for the smooth development of the charging work and the financial inspection of the unit.
Patience makes us better. Patience is a major feature of Haidilao employees. They always take their time, face every customer with a pleasant face, and answer every customer's question patiently. Patience makes them more approachable, makes customers like Haidilao more, and is deeply impressed by him. As a conductor, we need more patience to deal with problems in our work. The main purpose of our work is to prepare and use the money to ensure the sufficiency of tickets and cards, so as to ensure the smooth development of charging services. Therefore, we should be more patient, pay close attention to and understand whether front-line employees have needs and need help, and realize the importance of our work, which can help us treat our work more patiently.
Responsibility is our attitude. Every employee in Haidilao has a strong sense of responsibility. They are fully responsible for every customer who comes, providing them with a safe and healthy diet, a good dining atmosphere and environment. We should be serious and responsible for the ticketing work, and the ticket inspector plays an important role in checking and supervising the ticketing. Therefore, it is necessary to establish a sense of responsibility, ensure the accuracy of data, refine data, and provide strong data support for future superior decisions. For their own responsibilities, we should have enough courage, a clear sense of responsibility, and a clear understanding of the importance of our work.
Service is a meticulous and patient work. We should put this quality into practice in life, shoulder our own responsibilities, strive to realize our own significance and value, constantly improve our work skills and make greater contributions to the unit.
The catering service industry was a' diligent' line in ancient times, requiring employees to be diligent in their brains, eyes, mouth, hands and feet. The common problems in this industry are: long working hours, high intensity, complex working environment, low education level and high mobility. Therefore, how to carry out personnel management is always a difficult problem for managers.
Haidilao is a hot pot chain store and also belongs to the catering service industry. Its story was actually written into a book by Huang Tieying, a well-known writer, and was strongly recommended by a large number of outstanding entrepreneurs, mainly because it put forward a brand-new management idea of "promoting the growth of enterprises with the growth of employees and promoting the satisfaction of customers with the satisfaction of employees", which vividly reflected the reshaping of employees' thoughts by corporate culture and the profound influence of management art on employees' behavior.
From the perspective of enterprise development, an excellent enterprise must combine the development goals of the enterprise and the development goals of employees on the basis of excellent corporate culture. Only by cultivating excellent employees with advanced corporate culture can we continuously provide high-quality products and services to the society, thus creating a higher brand reputation and social contribution rate for enterprises. It is through a series of management measures that the managers of Haidilao have realized' customer satisfaction' as an important indicator of employees' work and enterprise development potential. Decentralization' reflects the trust of enterprises in employees; Through the transparent and fair rules for the use of reserve cadres, it is clear that the better the development of enterprises, the more opportunities for employees, and the better among employees will have more room for development.
From the perspective of employees' career prospects, the change of growth space has given employees great motivation, making them truly feel that life is not just the immediate life, but also poetry and distance. As a result, migrant workers who give me as much money and do as much work become business partners who work with responsibility, dreams, passion and creativity. Employees who feel respect and trust in the enterprise will be sincerely willing to work hard, serve customers and try their best to satisfy customers. On the premise of observing the rules, they will realize self-management without external supervision and gradually grow into service personnel with craftsman spirit.
Water without a source, wood without a root. Customer satisfaction is the natural result of employee satisfaction, and employee satisfaction can bring customer satisfaction. I have a deeper understanding of Yin Qing's virtuous culture through "I can't learn from Haidilao". With the in-depth development of the "Satisfying Yin Qing" campaign, the toll collectors felt the warmth of the Yin Qing family more deeply. Yin Qing has given us a stage where we can give full play to our talents, so that the employees feel that they have a forward direction in work, life, study and other aspects, and have no worries about the future. Yin Qing provides excellent service for employees, and employees love their work more; Workers provide quality services to the society, and the society is more harmonious and beautiful. This is the meaning of our efforts.
After reading "Haidilao You Can't Learn", Haidilao is the most representative service field. Everyone who has been to Haidilao is deeply impressed by the exquisite service of this restaurant. Over the years, there have been countless hot pots in the catering industry, but no one can shake the status of Haidilao, which shows the importance of improving service quality.
After reading the book "You can't learn from Haidilao", I know that the word "service" is not just an expression, but must be put into action. How to implement it? The first is to strengthen service awareness. In enterprise management, Haidilao pays special attention to cultivating employees' service awareness, so that employees can actively improve and improve their services. Only when we sincerely serve can we be so thoughtful, so in place, so sincere and so satisfied with our customers.
As a supervisor, I deeply understand that it is our bounden duty and mission to do a good job in service, which is doomed from the moment we take up our posts. So there is no need to doubt whether the service should be improved, and there is no need to ask if it is worth it. We must do a good job to be worthy of the training of the unit and our oath.
Specific to the action, we should take root in our own work to improve the quality of service and do our duty. Too many surveillance pictures to see clearly? Then pay 200% attention to look carefully and look carefully; Too many outside calls? Then practice excellent professional quality in peacetime, summarize common problems when you answer the phone feedback and answer, improve efficiency, avoid mistakes and strengthen the effectiveness of communication. Strive for a phone call to solve the problem, and don't take up time and resources by repeatedly calling for one thing. It is necessary to cooperate and communicate with front-line toll collectors. If there is a problem with charging operation, answer it in time; If there are difficulties, try to help; It is necessary to cultivate the tacit understanding between the monitor and the toll collector, and the normal development of the work should not be affected by communication efficiency and communication obstacles.
We should have a strong determination to continue to provide services, instead of thinking that we have done a good job and done it in place. Improving service means working hard on details that have never been thought of or done before. Careful, smile and smile, even if things are not done well, they are criticized by the leaders; Even if the body is uncomfortable and weak; Even if the driver's master makes a hullabaloo about, we feel wronged; We should also continue to finish the work with the best attitude and the most enthusiastic state. If you don't even have the ability to face difficulties and bear setbacks, it is irresponsible and incompetent.
Haidilao employees can provide almost perfect service. Why can't we? I believe I will do better in the future. We should all work hard, strive for it and become better ourselves.
A few days ago, the work area organized everyone to read and learn "You can't learn from Haidilao". At first, as soon as everyone heard the title, they immediately thought of Haidilao in the hotel. Later, the more I listened to it, the more I felt that the title was right. The management of Haidilao is an art and the essence of core competitiveness, which cannot be completely copied. We should absorb its essence, turn it into our own nutrition and constantly enrich and improve it. So what is worth learning from?
First, respect and trust employees.
Respecting employees means treating employees as people, not just money-making machines. Trusting employees means daring to authorize. Respect and trust meet the psychological needs of employees, thus generating happiness and happiness, and giving back to the company with gratitude. This is a relative, win-win and profit-maximizing cycle template. This coincides with our vision of Yin Qing Expressway. Humanistic youth: respect, understand and care for people; Harmonious Youth Bank: Be kind to employees, colleagues, drivers, collaborators and the environment. Yin Qing Expressway also gives employees more respect and trust in many aspects, such as food, clothing, housing and transportation, based on its own characteristics.
Second, we should encourage everyone to innovate.
Haidilao provides an opportunity and platform for employees to start their own businesses and show themselves. In the atmosphere of respect and trust, they gather wisdom and all their strength with their hearts, light up their services with innovation, and win applause with their services. In this regard, Yin Qing Expressway not only provides a platform for us to start a business and show ourselves, but also organizes reading, reading good books and professional books, arming our minds with knowledge, improving our self-cultivation, combining wisdom with reality, winning patents through innovation and serving the people.
This book has much to learn and pay attention to. As an employee, I deeply realize that Yin Qing has given us so much happiness that others can't reach and we can do it. Let's turn this happiness into motivation, be practical and work hard.
After reading Haidilao, I feel that Haidilao is a famous name. I used to sigh that the service staff inside had a good attitude and patience. After reading this book, I found that there is really a lot of knowledge in it, including many qualities and spirits of service personnel, which are worth learning and thinking about.
First, we should have an optimistic and positive attitude.
Anyone who has been to Haidilao knows that their staff are smiling every day. Whether you talk or listen, you smile, and your eyes convey sincerity and welcome. The seemingly easy task, in fact, their work intensity is very high. The service staff should stand near 10 hour every day, and the delivery staff should walk no less than 10 kilometer every day. Many of them have "occupational diseases" such as blisters and athlete's foot, but they don't complain about others, treat others with a positive and optimistic attitude, and are always proud of their work. Work is fixed, but attitude can be changed. Take the initiative to face every task, treat it with an optimistic attitude, and turn pressure and negative energy into motivation, so that the pain and fatigue at work will be less.
Second, we should be serious and responsible for our work.
Haidilao can not only be eaten in the store, but also be delivered to the home with hot pot. After eating, the service staff will even take the garbage away. It is such a group of responsible people that have created the current Haidilao, and many other restaurants are deserted, and only their homes need to queue up. Our work is often trivial and we don't need to have a high level of science and technology like scientific research. What we need is to take it seriously. How to do a seemingly simple job better than others is what we need to think about. Be more serious, rest assured of your responsibilities, put the details in place, and be standardized, orderly and accurate.
Third, we must achieve high work efficiency.
Most of the staff in Haidilao are "as fast as flying, as fierce as a tiger". "As fast as flying" means that all the meals are served running, and they are all light and fast, and they can "drill" to the guests at a very fast speed when they turn around and leave. "Fierce as a tiger" means that when they clean the table, they clean it in the blink of an eye, just like magic. Actually, this is a chain reaction. When they move fast, the guests will eat faster and the turnover rate will increase. With the increasing number of guests received every day, the performance will be significantly improved. As the saying goes, time is like water in a sponge, and there will always be crowds. If we have such' work efficiency' in our daily work, we will save more time and have more leisure to improve our professional skills and abilities in all aspects.
It is the "professionalism" that every one of us should have. We should take our work seriously with a positive and optimistic attitude and treat it as a kind of love, so as to do our best.
After reading "I can't learn from fishing in the sea", management ultimately has to manage people. Without people, there is no management. Although people have the same nature, it is precisely their particularity that makes people become different people. This is the truth that "sex is similar, learning is far away". It is these different people who form different enterprises, so there are no two identical people in the world and no two identical enterprises in the world. Therefore, management is always concrete!
This is the place that impressed me the most after reading "I can't learn how to fish under the sea". The world is so magical. People look alike, but they do different things. Homogenization between enterprises is very serious, but the people who control enterprises are different. It is always necessary to analyze specific problems. All the results will affect the thinking mode and value orientation of people around, and will also cause changes in the surrounding environment. Taking all factors into account, it will become complicated to treat everything, people and the environment.
Specific to the matter, we must strive for perfection. No matter how far the destination is, follow the correct route, take one road after another and turn one corner after another, and the route planning will be detailed. Direction is the result, and route is the process. Only with clear direction, concrete measures and detailed steps will things be easier and more successful. Just like our task list, every post, every link, every working procedure and every job should be carefully completed according to "what to do, why to do it, who to do it, how to do it, to what extent, who to supervise and inspect, how to rectify, and how to reward and punish".
Speaking of people, we should make full use of them. The most useful asset of a unit or organization is people. Everyone's ability is different, and his feet are short and inches long. They attach importance to everyone's value, give everyone a stage to display their talents, and are willing to dedicate their enthusiasm and talents to their work and inject their own strength into their work. We should also guide everyone to discover their own strengths, use their own strengths, strengthen their own advantages, improve work efficiency in combination with work practice, innovate work methods, and enhance the competitiveness of the unit.
Specific to the environment, we must put morality first. The most important thing in a collective atmosphere is morality, which is the soil and foundation, determines the living environment of all people and is the key to the development of the unit. Professional ethics, family virtues and social ethics all deeply affect everyone, guiding the principles of being a man, the standards of doing things and the norms of behavior, creating intangible value for the unit and helping to form the qualities of loyalty, dedication, gratitude, tolerance and dedication.
Management is concrete, and it can also be said to be refined and humanized. It is not a general statement, nor is it a gradual process. This process can be good or bad. The key lies in the guiding role of every specific thing and thing, and also in people's efforts. In short, it is always wrong to guide the managed to do things in a down-to-earth manner and be diligent.
After reading "Can't Learn Haidilao", I feel that the activity of "all-round learning and all-staff learning" is in full swing. After work, I also strengthened my study, and read the book "You can't learn to fish in the sea" recommended by the management office. Although I haven't read the whole book, it has brought me a lot of feelings. The author explained the spirit of Haidilao to people through dialogue. I have to say, I had a meal in Haidilao once before. Indeed, as written in the book, the staff are dedicated and enthusiastic, and the environment is elegant and comfortable. It can be said that dining in Haidilao is not only a feast of taste, but also a kind of full-hearted enjoyment, and what impressed me most is the service.
Haidilao's service is perfect, the most notable feature is initiative, meticulous and comprehensive. When eating there, the waiter will think of it and be in front of you. Even if people are waiting for meals at the door, Haidilao will provide them with places to rest and snacks, so that customers will not feel left out. This reminds me of my own work. Expressway was defined as a service industry in the past, and our task is to provide high-quality services for drivers and passengers. Influenced by the generous culture of the company, the employees of Yin Qing Expressway have established the consciousness of serving drivers and passengers ideologically. Repairing cars, changing tires, refueling and giving directions have become the daily work of Yin Qing people.
Adhering to the service concept of "customer first, meticulous and thoughtful, continuous improvement and pursuit of perfection", our service has changed from passive to active. When the vehicle stops at the toll gate, the monitoring will take the initiative to ask if you need help. High-speed closed vehicles are stranded, and toll stations will take the initiative to provide convenient food and boiled water for drivers and passengers, all of which reflect the improvement of Yin Qing people's service awareness.
As an office worker, how to serve the front line more actively has become my thinking problem, changing passive service into active service, enhancing service awareness and improving service quality. Find the needs of front-line employees in time and deal with them as soon as possible, just like the college entrance examination in the past. The management office requires employees' children to take proper care of the units participating in the college entrance examination. At that time, I informed the team leader that the employees needed help. Now it seems that this is a passive service. If this happens again in the future, I will take the initiative to ask those qualified employees instead of waiting for them to say it.
The service of Haidilao is admirable, but it is not beyond our power. Our transportation system also has a good model, such as the flight of Guo Nalu and the spring rain service of Shi 'an Expressway. Nowadays, the culture of "respecting blue and silver" and the construction of "satisfying blue and silver" are also rising. "Where there is a will, there is a way, cross the rubicon, 120 Qin Guan will eventually return to Chu; Hard-working people, heaven rewards hard work, and never stops. Three thousand Yue families can swallow Wu. " We should strengthen our faith, establish a sense of active service, learn from Haidilao, surpass Haidilao, and finally achieve the goal of "Satisfying Yin Qing".
At first, I was attracted by the name of the book "You can't learn from fishing in the sea", and I just wanted to know what made us unable to learn. After opening this book, I was gradually attracted by its contents. After reading it, I carefully thought about it. The management of Haidilao is a deep knowledge, and the core of an enterprise is excellent management, which is completely unrepeatable.
Respect and trust employees.
The book says "treat people as people", because an enterprise and a unit are like a country, and employees are like citizens of this country. Employees are as important to the enterprise as citizens are to the country, and employees are as important to the development of the enterprise as citizens are to the development of society and history. There is a saying: people's advanced needs achievements, rights and communication. This is the case in Haidilao. In order to meet the high-level needs of each employee, employees can give customers discounts or even place orders for free. This kind of "decentralized management" can stimulate the potential of employees and promote their spontaneous service consciousness.
Warm service.
People who have been to Haidilao for dinner can feel the enthusiasm and passion of every employee, and even we may forget that we are here for dinner because of their enthusiasm. This enthusiasm may come from the enterprise's trust in employees, and employees' gratitude to the enterprise can make employees cherish this trust and this authorization.
Go out of your own way.
Haidilao has its own unique enterprise management concept and culture, which is also an important reason why this enterprise can achieve today's achievements. As an enterprise, it should have its own suitable management mode, at the same time, it can always maintain positive energy for employees, and managers and employees complement each other, so that enterprises can achieve leap-forward development.
There are many things we can learn from the working attitude of Haidilao employees. We should learn to absorb the essence of sea fishing, turn it into our own nutrition and create our own jade. We should understand that there is a reward for paying, go to work with high fighting spirit and grateful heart, stick to our posts passionately every day, greet every car with a smile and serve every driver enthusiastically. We must understand that we are young people with silver hair, and it is our responsibility and obligation to show the image of young people with silver hair to drivers in the past.
How do you feel after reading You Can't Learn Haidilao? Recently, I read a good book recommended by Yin Qing. Com, that is, "you can't learn to fish in the sea." I read this book and it really benefited me a lot. This book consists of more than 50 short stories, and the author Huang Tieying also uses these 50 stories to tell people why Haidilao can become a new force in the catering industry in China, and why the phrase "treat people as people" can become the key to the success of Haidilao.
Now when it comes to eating hot pot, the first thing that comes to mind is Haidilao, which shows that Haidilao has become a leader in the hot pot industry. No matter when you go to eat or which branch you go to, it's all people. It's all hot pot, the dishes are similar, and the taste is similar. Why Haidilao can be welcomed by everyone makes me puzzled. So, my friends and I personally felt the mysterious power of Haidilao to attract many tourists.
After a meal, I understood the reason for the success of Haidilao. First of all, it is their mutual cooperation. As soon as you enter the door of Haidilao, a waiter will come and take you to your seat, and then a waiter in charge of the area will come and ask you what to drink, lemonade or sour plum soup, and then give you a flat plate for you to order, and then a waiter will bring you a hot towel to wipe your hands. When the dish is served, there is no need for communication between the delivery students and the waiters, and they will know which table the dish belongs to and what to do next, which is very tacit. Until the end of the meal, there was no delay, prevarication or slack in the whole process. Secondly, the most noteworthy thing is their service. When eating, there will be a waiter to add drinks to your cup at any time, empty your plate and set dishes for you. ...
No matter how many times you call them or the waiter, they will serve you wholeheartedly. There are many people fishing in Haidilao, and one waiter needs to serve an area. The work intensity is very high. They are constantly shuttling in front of various tables and are very tired. However, you can't see a trace of fatigue on the waiter's face. They always serve every customer with a smile and enthusiasm. This is why people choose Haidilao, because of their service, their enthusiasm and their dedication.
As front-line employees of the expressway, we need to learn a lot from Haidilao. Cooperate with colleagues and leaders, do things without delay, shirking or complaining, seriously answer drivers' doubts, help drivers solve problems, and win public praise with our most sincere smile and enthusiastic service. Our expressway toll station, as a service industry, the most important thing is service. Only good service will make more drivers willing to take Yin Qing Road.