Question 1: What should I do if Alibaba products are complained about? 1. Resolve it quickly. After receiving the notice, verify the information, immediately initiate a counter-notification, and find a way to get the other party to withdraw the complaint.
2. After receiving a complaint, immediately conduct a round of inspection of your own products, and delete all product pictures or products with banned brand words that have anything to do with the complaining party.
3. Investigate the complainant’s possible products and all possible infringing products. Avoid anything that may cause infringement.
Note: Initiating a counter-notification plays a key role in determining whether to impose a penalty or not. Therefore, we must initiate a counter-notification to make the other party withdraw the lawsuit, or make the other party's complaint unsuccessful.
Question 2: Alibaba has been complained about. How to check the complainant? You can go to "My Lane" to find and enter the "Complaints" application. Click "Complaints I Received" to view the complaints received. complaint.
Question 3: What should I do if Alibaba products are complained about? It would be great if you can provide sufficient evidence to explain. If you fail to explain clearly, you will have to bear the consequences! Wish you good luck
Question 4: How does Alibaba avoid being complained of infringement? Maybe some peers are causing trouble? Or has Apple really negotiated with Alibaba? unknown.
First, let me talk about my experience: 1. When we were making silicone watch straps, the name of a Swiss watch brand was used in the title. As a result, the product was removed from the shelves. The official statement was The Swiss Business Association has negotiated with Alibaba, requesting that information about many of their brands be removed. However, this time the product information was deleted, but there was no penalty.
2. When someone complained to us about making silicone U disks, the information was deleted, and there were penalties, and the ranking was demoted. But I found the complainant’s information in the background, and the supporting documents they provided to Alibaba were the appearance patents they applied for.
Regarding the question in question, my suggestions are:
1. Find the person who complained about you in the background and see which company it is. I guess it may be yours. Peers, find out and tell me you may still know them (if you can’t find it in the backend, call Alibaba’s customer service number directly and confidently ask them to provide proof, no problem);
2. Set sensitive information It is only visible to members, so that your peers cannot see your specific product information, but in this way your customers also need to apply before they can see the information;
3. Some products are not suitable for online marketing For promotion, some of our products only send information to old customers. (Infringing products, you know)
This kind of product does not have its own brand or authorization, so it can only hide and seek. There is no other way~~
Question 5 : What impact will there be if a complaint is made to Alibaba's backend? It depends on the outcome of the complaint. If the complaint is successful, there will be corresponding penalties based on the customer's complaint items. Some will be demoted, which will lower the store ranking of the product, and some will force the corresponding product to be removed from the shelves, or even close the store in serious cases. Therefore, do it with caution, otherwise you may end up losing more than you gain. It is becoming increasingly difficult for Alibaba to open a store.
Question 6: What are the consequences if Alibaba points are deducted due to complaints? [Intellectual Property Rights]: Points will be deducted. According to Alibaba's "Intellectual Property Infringement Handling Rules": 12 points will be deducted (including 12 points) and you will be warned. General infringements complained of: 1. If the same user is sued for the same intellectual property for the first time, 4 points will be deducted; 2. The same user is sued for the same intellectual property again, and it will be regarded as repeated infringement, and 8 points will be deducted each time, but the time interval between the second complaints is If the last complaint for which points were deducted is within 5 days (including 5 days) from the date of establishment of the complaint, no points will be deducted.
Between 12 points and 24 points (including 12 points) Warning between 24 points and 36 points (including 24 points) Restriction for 7 days between 36 and 48 points (including 36 points) Restriction for 15 days between 48 and 60 points Between (including 48 points). Restriction of rights for 30 days. Account closure for 60 points or more. Handling of serious infringements. Warning for first time complaint. Second time, rights restriction for 7 days. Third time, rights restriction for 15 days. Fourth time. If the same user is complained for serious infringement of the same intellectual property for three times in total, the account will be closed directly.
Question 7: What will be the impact if Alibaba sellers are complained about? I would rather suffer this loss than offend customers. The consequences are very serious. The consequence is that it is very difficult for you to continue to be successful online.
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Question 8: What will be the impact if an Alibaba store is complained about? Explain to others that you cannot buy genuine products from the same intermediary. Just follow what other stores do and you don’t have to worry about them returning the goods and selling fake ones at most. There are so many
Question 9: Can you complain about something purchased on Alibaba? What will be the result of the complaint? If the seller fails to handle it for you after the complaint is made, Alibaba personnel will intervene. , in short, as long as you have good evidence, you have a chance of winning.
Question 10: How should Alibaba handle complaints from customers? What is the content of the complaint? Let’s communicate and negotiate with the customer. If the official waiter intervenes, will it have an impact on your store ranking and other aspects?