On a sunny morning, a young man stood at the front desk of a patent agency, staring unblinkingly at the honor wall behind the front desk, then walked to another door and looked through the glass door. At this time, a young female employee who came to the company early noticed the young man, took the initiative to go to the door to greet him and politely asked him, "Do you need patent consultation and patent agency services?"
"I want to apply for a patent. I made an appointment with the company next door yesterday. Now there is no one, so I will go and have a look." "It doesn't matter, then come to our company and have a rest first. Even if you have an appointment with someone else and don't apply for a patent from us, we welcome you to come in and learn about our company. "
After that, the female employee warmly invited the young man into the company meeting room, poured him a glass of water and took the initiative to chat with him, showing her sincerity. When the young man left, the young clerk walked him to the door. When he left, the young man asked the salesgirl for a business card and left happily. And the young female employee also returned to her station to start a day's work.
I thought it was over. Unexpectedly, not long after, the young man came back, directly holding his business card and telling the front desk that he was looking for the patent agent on the business card-the female employee who had warmly received him before.
The young female staff received him warmly again. This time, the young man carefully told his thoughts to the female staff. It turns out that the young man found an agency to write a patent application a year ago. Nearly a year has passed, and the young man feels that the scope of applying for a patent before is too small to achieve the purpose he wants. He hopes to expand his scope a little.
The young female staff listened patiently to the young people's ideas, explained every question to him professionally, and sincerely told the young people that it would be very difficult to write a patent application with a wider scope and get authorization in the future because the patent application he applied for last year had been made public. Although the published patent application can be bypassed in some ways, it may not achieve the purpose of protecting a wide range in the end, and the advantages and disadvantages of each way are analyzed professionally. Finally, the young female staff gave the young man very pertinent advice with a very sincere and professional attitude.
The guy signed a patent agency agreement with young female employees on the spot, and WeChat paid half of the agency fee. Finally, I told the young female employee, "I had already made an appointment with the patent agency next door, but I came to their company early in the morning." No one, I just wandered around the door of your company, and you received me warmly. Later, I went to the appointed intermediary, but the front desk ignored me and asked me to wait. I waited for a long time, but nobody paid any attention to me. That's why I came to you. Your enthusiasm touched me, and I immediately decided to ask you to do it. "
In the following days, the young man applied for more than 10 patent applications to the patent agency where young female employees worked. Obviously, the female staff got the opportunity of promotion, and because of her warm treatment, she gained unexpected gains.
When you treat customers warmly and are interested in them, their inner kindness will naturally be aroused. All this, as long as we put ourselves in the shoes, will understand. When we are willing to show our true feelings, it is usually because others have expressed their concern and enthusiasm for us.
Attitudes towards work are different: single-minded or half-hearted, enthusiastic or lukewarm, conscientious or indifferent, and the final result is quite different.
The more enthusiasm you have for your work, the greater your determination and the higher your work efficiency. When you have such enthusiasm, work is no longer a chore, but a pleasure.
Joe girard is the greatest salesman in the world. He/kloc-sold 13000 cars in 0/5 years, and sold 1425 cars in the most year. His success should be attributed to his enthusiasm for infecting every customer.
Once, a middle-aged woman walked into his exhibition hall and said that she wanted to see the cars here to kill time. When chatting, she told Joe? Gillard wants to buy a white Ford, just like the one her cousin drives, but the salesman across the street told her to arrive in an hour, so she came first. She also said it was a birthday present for herself. Today is her 55th birthday.
"Happy birthday! Madam. " Joe? Gillard invited her to come in and have a look, then went out to explain, and then came back and said to her, "Madam, you like white cars. Since you have time now, I want to introduce our coupe to you-it's also white. "
While they were talking, the female secretary came in and handed him a bunch of roses. He gave the flowers to the woman and said, "Dear lady, I wish you a long life."
Obviously, she was moved and her eyes were wet. "No one has given me a gift for a long time." She said, "That Ford salesman must have seen me driving an old car just now and thought I couldn't afford a new one. I was just about to see the car, and he said he was going to collect some money, so I came here to wait for him. Actually, I just want a white car, but my cousin's car is Ford, so I also want to buy Ford. Now think about it, you don't have to buy Ford. "
Finally, she is in Joe? Gillard bought a Chevrolet here and wrote a check for the full amount. Actually, from beginning to end, Joe? Gillard's words didn't persuade her to give up Ford and buy Chevrolet, just because she felt the attention and enthusiasm here, so she gave up her original plan and chose Joe instead. Products recommended by Gillard.
Enthusiasm is a powerful force to overcome all difficulties. It keeps you awake, keeps all the nerves in your body excited, carries out what you are eager to do, and makes you sprint towards the established goals with full passion.
Enthusiasm makes you more determined; Enthusiasm makes you have stronger will! It fills your mind with strength and makes you act immediately until you realize your ideal. If something is worth paying in your opinion, if it is a challenge to your efforts, then put all your enthusiasm into it, and the person who laughs last is the one who laughs the sweetest. The people who achieve the most will never be those who give up halfway, lack enthusiasm, hesitate and be timid.