The countermeasures that can be taken are:
1. When Amazon informs the seller of infringement, the seller should actively respond.
2. Browse the content guide and anti-counterfeiting policy.
3. Find out the product or related list information that violates the intellectual product law and Amazon policy.
4. Contact the intellectual property owner and talk to them directly. Usually, they communicate more easily than lawyers. If you can't find the intellectual property owner, please contact the legal representative mentioned in the Amazon account suspension notice email.
5. Provide the list of suppliers and their contract terms.
6. Ask the intellectual property owner or agent to cancel the complaint.
7. If the intellectual property owner or his agent does not reply, please contact a lawyer for help.
8. If the seller can bear the cost of suspending the account, he can wait until the matter is settled with the owner before writing a specific improvement plan (POA).
9. Write an action plan, including the owner's agreement to cancel the complaint.
10. If the complaint is not revoked, submit a detailed list of steps to Amazon, explaining what measures the seller and his lawyer have taken to avoid future infringement, or prove that the complaint is unreasonable.
1 1. Check the quality management measures, and train employees to identify the infringing products and the listed types.
12. Remove the shelves or clean up all the inventory goods that cause Amazon account to be stopped and the goods that are prohibited from being sold on the platform.
Extended data:
Amazon return policy:
Amazon promises that, except for some special goods, if the goods and packaging remain intact and the accessories are complete when Amazon sells them, we will provide a full refund service within 30 days after the goods are shipped. According to the characteristics of various products, the specific implementation rules of the return policy are different. Please refer to the commodity return policy.
Returns will not be processed under the following circumstances:
1, any goods not sold or distributed by Amazon;
2. Commodities with quality problems, except those that have been used;
3. Any goods with quality problems due to abnormal use and storage.
Reference source: Baidu Encyclopedia-Amazon