According to Article 41 of the "Online Transaction Management Measures", complaints should be made to the local industrial and commercial department.
According to the "Guidelines for Accepting Consumer Complaints by Consumer Associations" formulated by the China Consumers Association, complaints against operators outside the jurisdiction should generally be forwarded to the consumer association or relevant relevant agency where the accused operator is located. The administrative department accepts the complaint and may also inform consumers to complain directly to the consumer association or administrative department where the accused operator is located.
In addition, you can complain to relevant departments, entrust professional lawyers to intervene, or complain to e-commerce platforms, exposing the facts and allowing e-commerce platforms to assist consumers in safeguarding their rights.
Extended information
Group buying involves many parties, how to protect rights
1. From the perspective of civil rights protection, it can be reconciliation between the two parties and mediation with the participation of a third party (especially administrative mediation), submit to arbitration or litigation.
2. From the perspective of administrative law, industrial and commercial administrative agencies have the legal responsibility to supervise and manage various market transactions, as well as online commodity transactions and related services; telecommunications management agencies protect the personal information of Internet users To implement supervision and management of work, law enforcement inspections should be carried out on the protection of users’ personal information by Internet information service providers.
Consumers can learn about the situation, report the situation, and apply for administrative investigation to the relevant government functional departments; if the relevant departments neglect supervision and investigation, they can file administrative reconsideration, administrative litigation, or file an administrative review with the administrative supervision department. reflect and hold them accountable for administrative inaction, dereliction of duty, and even dereliction of duty.
3. From the perspective of criminal law, online shopping consumers should report to the police promptly after being deceived. Or entrust a professional lawyer to intervene and seek help from the Consumers Association or the Judicial Aid Center.
References People's Daily Online - Boundless Online Shopping Rights Protection Bounded Consumers What should you do?