If Pinduoduo customer service does not respond to messages, you can call the consumer complaint reporting hotline.
Users can make complaints and feedback by dialing 12315. However, they need to add the location of the merchant they are complaining about or the area code of the registered location of the platform headquarters to be complained before 12315. In fact, it is the area code + 12315.
Normally, the official customer service working hours are from 8:30 to 12:00 am and 2:00 to 5:30 pm from Monday to Friday. At other times, telephone recording is performed.
Secondly, Pinduoduo also has customer service, and it is also an official means to help consumers safeguard their rights. If the seller refuses forcefully and negotiation fails, you can use this method.
Pinduoduo Complaint Tips
1. Prepare sufficient evidence
Since merchants are selling our products, are they using our product pictures, trademarks and Other promotional materials, or infringement of our patents, copyrights, etc.? As long as we collect relevant evidence to prove that the other party has committed one of these behaviors, then the complaint against intellectual property infringement can be established.
2. Diversified types of complaints
In fact, there are many types of complaints on the intellectual property protection platform, including 7 types of trademark infringement complaints, 2 types of copyright infringement, 3 types of patent infringement, Copyright and factory name and address infringement, art work infringement, fake goods, etc. Therefore, it is recommended that you consult a professional or team before making a complaint.