Qiao Zhifeng
SF Express has disclosed the patent for "violent sorting identification method", no longer afraid of express package damage and loss.
On January 19, SF Technology Co., Ltd. disclosed a patent titled "A violent sorting identification method, device, equipment and storage medium". The publication number is CN112241665A, and the application date is 2019. July 18th.
The patent abstract shows that this application discloses a violent sorting and identification method, device, equipment and storage medium. The method includes: extracting two adjacent frames of images with a set time interval from the collected video to be identified, extracting an optical flow map from the two frame images; combining the feature data of the optical flow map with the features of the previous frame image The data is fused; based on the fused feature data, violent sorting personnel are identified. According to the technical solutions provided by the embodiments of this application, this method can improve the accuracy of violence sorting identification. (Qianzhan.com, January 21)
Careful friends must have discovered that the title of the news is "SF Express discloses the patent for "violent sorting identification method", no longer afraid of express package damage and loss", and The title of my review is "SF Express discloses the patent for "violent sorting identification method", no longer afraid of express package damage and loss? ", the text is exactly the same, with an extra "?".
The reason why I want to add a "?" is because I always believe that no matter what, in the final analysis, it still has to be done by people. Some things sound perfect and sound sonorous when they are said, but once the person who executes them has a problem, things will not be done well. Therefore, instead of looking at advertisements to see the efficacy, we can only be cautiously optimistic until the actual effect is truly verified.
Of course, what SF Express has introduced this time is not some principled regulations or requirements, but has risen to the "technical level", which should be more objective and more operable than simple regulations and requirements. Therefore, although the patent abstract is relatively professional and difficult to understand, it does look very powerful and is worth looking forward to.
Violent sorting has long been a common chronic disease in the express delivery industry. The media has exposed this many times. To give a few examples:
Some media reporters once made an unannounced visit to a certain express delivery center in Shijiazhuang and found that express delivery in the sorting workshop was roughly treated and kicked away by staff. Couriers can be seen flying around everywhere in the workshop. Express delivery was blocked in the passage and was trampled on by staff. Some express packages were cracked by staff and the items inside were broken.
In fact, there is no need to read media reports. As long as you are a frequent online shopper, how many friends have never encountered similar problems? It is not uncommon for express delivery to be deformed or damaged, at least not uncommon. If this happens, consumers often have no choice but to admit that they are unlucky, and it is very difficult to defend their rights.
By extension, the phenomenon of violent sorting or violent loading and unloading does not only exist in the express delivery industry. Even "high-end" airports have been exposed from time to time. Not to mention others, my own trolley case became dirty after being checked in, and the corners of the case were also worn out. From this, you can imagine what the case went through during the checking process.
Later, when I talked about this matter online, a netizen who worked for an airline replied to me: "As an airline employee, I understand the passengers very well. But the airline is also very wronged. Because the loading and unloading at the airport Not necessarily airline employees, many are airport employees. And the airline can’t handle it. You think it’s not possible to use another agent at the airport? No, the company can’t afford to offend the company. Airport." It turns out that this is still the fault of monopoly. If there are multiple shipping agents competing at the airport and airlines are allowed to choose independently, the service attitude and service level will definitely not be what they are now.
In the face of public doubts, some airport staff responded that the airport has dedicated personnel responsible for handling damaged luggage and can provide compensation.
It sounds very professional and responsible. In fact, it is quite troublesome to file a claim at the airport. If the loss is not extremely large, most passengers will choose to swallow their anger and admit themselves to be unlucky. My suitcase was damaged and I did not go to the airport to claim compensation. No. I'm willing to waste too much time and energy on this. Perhaps, the airport has realized this and is confident.
And, even if you take it seriously, the results may disappoint you. The media once reported an example: a passenger's suitcase purchased for 5,980 yuan was crushed and deformed, and the airline said it could only compensate 200 yuan. 200 yuan is not enough trouble. What is the basis for such a compensation standard? It's like "just teasing you".
But then, one time I was waiting to pick up my luggage at a certain airport, and suddenly I found a monitoring screen installed on the top of the luggage carousel. What was displayed on it was a live broadcast of airport staff loading and unloading luggage. With monitoring, the behavior of the staff has been well regulated, handled with care, and even a little cautious.
It seems that solving such old problems mainly relies on two aspects. One is to promote technological innovation and introduce technical means like SF Express; the other is to implement transparent management like an airport mentioned above. , sincerely introduce consumer supervision. If these two points or one of them are achieved, the service level and management level of relevant industries will surely be improved to a higher level.