The main products are as follows
SupportSoft service automation suite? -Video This product is a software jointly developed by SupportSoft and scientific-Atlanta. Video service automation suite makes customer service more complete and smooth, and it can also improve the overall satisfaction of users by automatically diagnosing and solving common problems related to digital cable video services.
SupportSoft intelligent assistant suite? (IAS) This product provides a set of comprehensive performance for customer service personnel, aiming at speeding up problem solving when accepting user applications. The built-in knowledge base automation function enables customer service personnel to formulate, publish and obtain the best solution. The analyst of this product? This module provides the function of real-time chat between customer service staff and users, and can also remotely manage users' computing systems to diagnose problems, and if necessary, implement solutions through the network. If the user cannot connect for any reason, AnalystAssist can still use automatic voice support to diagnose and solve the problem for the customer. The multi-channel support capability of the Intelligent Assistant Suite aims to provide a powerful and easy-to-use diagnostic tool for the customer service center, so that the customer service personnel can solve the problem quickly and economically when the customer requests help for the first time.
SupportSoft knowledge center? This product provides knowledge-based support automation services and more intelligent and automated assistance services. Through the knowledge center, customers and customer service representatives can quickly access the knowledge base and get personalized and automated answers to questions.
SupportSoft LiveAssist？ This product is an accessory product of SupportSoft Intelligent Assistant Suite. Digital service providers and enterprises can support millions of users through online instant chat, and can closely integrate this product into the company's existing website. Call centers that need to serve a large number of customers can take advantage of this product's highly scalable multi-task real-time chat and the function of executing solutions through the network to provide services for online employees or customers.
SupportSoft SmartAccess？ This product can be used by digital service providers to automatically judge whether the user's computing system and equipment meet the requirements of broadband connection. If so, this product helps users automatically install high-speed internet access software.
SupportSoft self-service kit? (SSS) This product allows customers to access the support knowledge base through the self-service portal, and easily find personalized answers to common technical questions. In addition, by using the built-in knowledge base automatic operation function, the answer to the question is also that the background is sensitive, the upgrade is convenient, and the end user can easily solve the problem with one click. If end users can't solve their own problems, the self-service suite can also provide them with the function of creating automatic application services and immediately declare their needs to the most appropriate customer service personnel. Customers who need help can get quick and personalized answers to their questions by using the SupportSoft self-service suite. The customer service center using the SupportSoft self-service suite can also save high-cost customer calls and give their customer service staff time to solve more complicated problems.
SupportSoft ServiceGateway？ This product can remotely manage and operate broadband gateways, routes and access points for homes and small businesses. For most digital service providers, voice and video services are transmitted through powerful multi-service gateways. ServiceGateway enables digital service providers to diagnose and solve problems remotely, and can effectively manage firewalls and service configurations to maintain service continuity. Therefore, digital service providers can simplify the adoption and comprehensive promotion of triple service bundling solutions.
Support software service strategy? This product enables digital service providers to automatically monitor and implement users' bandwidth usage and security policies by using data or real-time triggering events. If it is determined that the user exceeds the allocated bandwidth usage or is infected with a virus, the product will automatically fix the problem, including redirecting to the quarantine area, which is often called "walled garden".
Support software service verification? This product enables digital service providers to automatically verify whether VoIP, videos transmitted through DSL or cable and high-speed data services for home and small businesses have been successfully installed and activated.
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