12315 Complaints are useful.
If there is a dispute with the merchant, be sure to keep relevant documents or evidence. It is best if you have communicated by phone. All phone calls are recorded. These are very important when it comes to going to court.
Let’s talk about the wonderful functions of 12315 directly.
1. Dial 12315 on site. At this time, some merchants will negotiate with you to resolve the issue.
2. If the merchant doesn’t buy it, wait for the 12315 staff to arrive and solve the problem.
3. Find a computer, search the local 12315 official complaint website, and click to enter.
4. As you can see, there are two options, one is the consumer association and the other is the industrial and commercial department. It is recommended that you choose to have it handled by the industrial and commercial department. Click to enter the following interface.
5. Select "Complain" or "Report" according to the specific situation.
6. We need to fill in a complaint form or report form. Just fill it out accurately. What you must remember is to take a photo or screenshot after filling in the form.
7. After clicking submit, a tracking number will be generated. This must be remembered. You can query it in the step 5 interface.
8. The complaint form filled out online is equivalent to a work dispatch form. With this, you can ask the 12315 department to handle your request. If in some places, some staff refuse to handle the matter, you can complain to 12315 with this form.