What is the documentary (what is the computer documentary)

What does a documentary do?

Select production and processing enterprises, guide and supervise the work.

A merchandiser refers to a full-time person who tracks products and services according to customer orders during the operation of an enterprise. In the process of international trade, he needs to select production and processing enterprises on behalf of the company according to the relevant requirements of export commodities in the signed business contract, and guide and supervise their completion of production progress to ensure that the contract is completed on schedule.

What does a documentary do?

What is documentary?

A merchandiser refers to a full-time person who tracks products and services according to customer orders during the operation of an enterprise. Everyone who works around the order and is responsible for the delivery date is a merchandiser.

Nature of documentary work

The merchandiser is a salesman. His job is not only to passively accept orders, but also to actively carry out business development, target customers to implement sales follow-up, with orders as the goal, not just to carry out business documentary. Therefore, the merchandiser should:

Finding customers: find new customers through various channels and track old customers.

Set targets: major customers and customers to be developed. Our work focuses on key points and allocated working hours.

Dissemination of information: Dissemination of enterprise product information.

Promote products: contact customers actively and display products for the purpose of obtaining orders.

Provide services: after-sales service of products and service to customers.

Collect information: collect market information and conduct market research.

Distribution of products: When the product is in short supply, it will be distributed to large customers first.

The merchandiser is a business assistant; The merchandiser often plays the role of assistant to the business manager, who assists the business manager in receiving, managing and following up customers. Therefore, the merchandiser should:

Reply to letters and telegrams:

Calculate quotation

Check and sign the form

Fill in the reconciliation form

Delivery and registration of catalogues and samples

Customer file management

Customer visit reception desk

Handling of matters assigned by the supervisor

Business contact with relevant departments

The merchandiser is the coordinator: the merchandiser tracks the delivery of products ordered by customers, that is, tracks production. The focus of tracking is production progress, goods declaration and shipment. Therefore, in a small enterprise, the merchandiser holds several positions, not only in the back office, but also as a production planner, material controller and possibly a buyer. In large enterprises, on behalf of the business department of the enterprise, urge the manufacturing department to ask for goods and follow up the delivery.

Job characteristics of merchandiser:

The work of merchandiser involves almost every link of the enterprise, from sales, production, materials, finance, personnel to general affairs. Features: complex and comprehensive.

1. Great responsibility. The work of merchandisers is based on orders and customers, because orders are the life of enterprises and customers are the gods of enterprises. Losing orders and customers will endanger the survival of enterprises. It is a great responsibility to make orders and do the work of customers.

2. Communication and coordination: The work of the merchandiser involves various departments. The work of merchandisers and customers, planning departments, production departments and many other departments is a kind of communication and coordination. They all communicate with people on the premise of completing the order. Communication and coordination skills are particularly important.

3. Do a good job of customer suggestions: the merchandiser has a lot of customer information and is familiar with their needs. At the same time, I also know the production situation of the factory, and I can make comments on customers' orders to facilitate customers to place orders.

4. The pace of work is changeable and fast: the customers we face come from all corners of the country, and their working methods, schedules and work rhythms are different. Therefore, the working rhythm of follow-up should be variable. In addition, the needs of customers are diverse. Sometimes the customer's order is not large, but it needs to be delivered in time. This requires the efficiency of external documentary to be fast.

5. Work comprehensiveness: The work of the merchandiser involves all departments of the enterprise, which determines the comprehensiveness of its work. External implementation is the responsibility of the sales staff. Internally, it is the coordination of production management. Therefore, the merchandiser must be familiar with the import and export trade practice and the production and operation process of the factory.

Quality requirements for merchandisers:

The nature and characteristics of merchandiser's work determine the quality requirements of its business:

Analytical ability. Analyze the characteristics of customers and the price composition of products to facilitate quotation.

Forecasting ability can predict customer's demand, enterprise's production capacity and material supply, which is convenient for arranging orders, production and delivery.

Expression ability. Good at communicating with customers in words and language.

Professional knowledge. Be familiar with the products you ordered. Understand the characteristics, sources and components of raw materials. Understand the characteristics, style and quality of products. Easy to communicate with customers and production personnel.

The ability to deal with people. Work with people from all departments to make them fulfill customer orders consciously.

Ability to deal with interpersonal relationships. Handle the relationship with customers, superiors, colleagues and other units. Finish what you want to do through them.

Legal knowledge. Understand contract law, negotiable instrument law, economic law and other legal knowledge related to document work. Know the law, abide by the law, understand the law and use it.

Negotiation ability. Eloquence and skill.

Management and marketing ability. A master of external sales. Internal management experts.

Logistics knowledge. Knowledge of transportation, loading and unloading, warehousing, distribution and customs declaration.

Job content, knowledge and skill requirements of merchandiser:

The work of the merchandiser mainly includes: foreign trade business documents, material procurement documents, production process documents, cargo transportation documents and customer contact tracking.

1. Documentary export goods; Understand the basic foreign trade knowledge:. Basic foreign languages and communications.

2. Procurement of documents and materials. Know marketing, know products.

3. Understand the production, management and communication in the production process.

4. cargo transport documents, cargo transport knowledge and customs declaration knowledge.

5. Customer contact tracking: understand customer management and international etiquette knowledge.

References:

Handbook of commercial documents

What does a documentary do? -What does a documentary do?

Question: What is a merchandiser?

Question 2: What is the difference between merchandisers and international business merchandisers, exporters and customs declarers?

A: The merchandiser's main job is to follow the product operation process and supervise the execution of the order according to the customer's order during the operation of the enterprise business process. He is one of the basic talents for all enterprises to carry out various businesses, especially foreign trade business. A qualified merchandiser needs to master the comprehensive knowledge of export, logistics management, production management, documents and customs declaration.

The international commercial document clerk handles the document making, inspection and audit in the process of international commodity trading. His work scope includes a series of business activities such as obtaining certificates, examining certificates, preparing certificates, examining certificates, submitting them for examination and filing.

Exporters refer to professionals engaged in import and export trade in enterprises with import and export management rights. Their main tasks include international trade exchange activities, foreign trade project establishment, negotiation, contract making, signing and execution.

The main job of customs declarers is to judge what procedures need to be handled for a certain kind of goods according to national laws and regulations and customs procedures, prepare relevant documents, declare customs and declare to the customs as required, and at the same time cooperate with customs inspection and pay relevant taxes and fees. The main purpose of his work is to make the goods export smoothly, and the work of the voucher clerk is to make documents that meet the requirements of the letter of credit and the contract, and realize the smooth settlement and collection of foreign exchange.

The third question: Do merchandisers need training?

Answer: Training belongs to the management content outside the normal functions, and it is a complex system engineering. Effective training requires strict organization and planning, and requires serious and rigorous thinking. The merchandiser is one of the basic talents in foreign trade business of various production enterprises, based on customer orders, following product operation procedures and supervising the execution of orders. Because the content of applied training for this position in the current foreign trade education system is relatively backward, a large number of untrained personnel greatly increase the risk of foreign trade business. Maybe you will ask, I am in foreign trade and have many years of work experience. Can I just register for the exam and not take part in the training? Years of work have certainly accumulated a lot of experience, but these experiences are not necessarily good. Some experienced workers may receive irregular training and may have formed bad work habits, which must be overcome through training and combining with the crux of your previous experience. Moreover, experience is a summary of the past and society is moving forward. Our training is to sum up the past, combine the present and look forward to the future, and conduct all-round and systematic training for merchandisers.

Four questions: As a person who has never been engaged in documentary work, can I take part in training? Do you need a foreign language foundation?

A: Yes. Anyone with a high school education or above or with some work experience can do it. Nowadays, foreign languages are indispensable in all walks of life, especially after China's entry into WTO, which will become more and more common in exams, but don't worry about your relatively weak English. Documents and letters involved in merchandiser training have a specific format. What to write or what kind of format each line will definitely be explained in detail by our teacher in class. As long as you know every document and letter the teacher has said, the English involved in the exam is not a problem.

Five questions: How to arrange the specific courses?

Answer: Documentary duty, export-oriented enterprises' documentary mode through foreign trade companies, self-operated export enterprises' documentary mode, factory management process, material procurement documentary mode, production process documentary mode, export goods documentary mode, import goods documentary mode, cargo transportation documentary mode, business letters, documentary and customer management, documentary work strategy, documentary communication and documentary management. It is recommended to arrange 80 class hours.

Six questions: What is the prospect of merchandisers?

A: The merchandiser is the basic talent for foreign trade enterprises to carry out foreign trade business, based on customer orders, tracking the product operation process and supervising the execution of orders. With the vigorous development of China's foreign trade industry after China's entry into WTO, at the end of 2004, China's trading enterprises obtained the right to operate import and export through filing with the industrial and commercial departments, and the right to operate import and export is no longer the patent of state-owned trading companies. This means that at present, a large number of foreign trade enterprises' export agents will be dispersed to various production enterprises, which will export themselves, and each enterprise needs several full-time merchandisers to handle its foreign trade business. Without this link, enterprises cannot operate. This also means that in this year, the social demand of merchandisers will increase exponentially with the growth of foreign trade enterprises.

Question 7: Why is the merchandiser qualification certificate issued by the National Association of Commercial Technicians and the National Commercial Technical Qualification Appraisal Committee?

A: Since the Foreign Economic and Trade Commission has been abolished, its functions and powers are divided into the Ministry of Commerce and the State-owned Assets Supervision and Administration Commission, and the department that issued the qualification certificate for merchandisers belongs to the State-owned Assets Supervision and Administration Commission. The China Commercial Technician Association and the National Commercial Technical Qualification Appraisal Committee will issue the national general cargo clerk qualification certificate to the students who pass the examination.

Eight questions: Is the exam a written test or a computer test? How simple is it?

A: The exam is in written form. At present, the difficulty of the exam should not be difficult, which provides candidates with a free opportunity to make up the exam.

What does a documentary do?

What does a documentary do? 1

Finding customers: find new customers through various channels and track old customers.

Set targets: major customers and customers to be developed. Our work focuses on key points and allocated working hours.

Dissemination of information: Dissemination of enterprise product information.

Promote products: contact customers actively and display products for the purpose of obtaining orders.

Provide services: after-sales service of products and service to customers.

Collect information: collect market information and conduct market research.

Distribution of products: When the product is in short supply, it will be distributed to large customers first.

Reply to letters and telegrams:

Calculate quotation

Check and sign the form

Fill in the reconciliation form

Delivery and registration of catalogues and samples

Customer file management

Customer visit reception desk

Handling of matters assigned by the supervisor

Business contact with relevant departments

What does a documentary do? 2

1. After receiving the order from the salesman, the merchandiser first confirms the correctness of the order itself and verifies whether the basic information such as product size, product name, raw materials and equipment of the order is correct. The production plan can be arranged after the production order is signed and confirmed by the finance and sales manager;

2. On the premise of confirming the validity of the production notice, check the warehouse inventory first. If the warehouse has stock, you can arrange delivery directly according to the delivery date. If there is no inventory or insufficient inventory, place a production notice to arrange production. Confirm the raw materials before production, and check whether the order has special raw material requirements and whether our production process can meet the requirements of customers. After confirming the raw materials, confirm the packaging materials. If the packaging bag needs to be remastered, follow up the plate-making progress at any time, and make it in time after knowing the raw materials and packaging materials roughly.

3. The main purchasing tasks of the merchandiser in the order include ordering packaging bags and cartons. The order quantity of packaging bags should be consistent with the production notice, and the floating ratio of conventional packaging bags should not exceed 20%. When buying new packaging bags, the floating ratio shall not exceed 5%. The order quantity of cartons should be strictly controlled according to the production order, and there should be no waste of cartons. When ordering cartons, special attention should be paid to the burial, quality, packaging methods and carton regulations of cartons. Submerged, packaging methods, carton quality should be communicated with the salesman in advance, and the salesman can only place an order after confirming it is correct. Documentary is responsible for carton specifications. If the merchandiser can't guarantee the accuracy of the carton specifications, he can ask the carton manufacturer to provide the size sample box, and the merchandiser will confirm the final carton specifications according to the size of the sample box. If the merchandiser is responsible for the problems or economic losses caused by the carton specifications, the order quantity of all packaging materials shall be determined by the merchandiser according to the production order. If the production order requires special raw materials, the merchandiser is responsible for ordering the special raw materials, and the merchandiser must ensure the arrival time of packaging materials and special raw materials to ensure the orderly and smooth production; In the production process, the merchandiser shall bear the corresponding economic responsibility for the production delay and economic loss caused by packaging materials;

4. In the process of tracking the production order, the merchandiser should always track everything to avoid production interruption. If there are unexpected situations in raw materials and packaging materials, he should immediately communicate with the production department and packaging department and adjust the production plan in advance. Generally speaking, merchandisers, production department and packaging department make production plans every Monday, and the main production schedule for a week is usually 3-4 pm every day. The merchandiser meets with the production director and packaging director to work out the specific work plan for the next day. The merchandiser should always pay attention to the production progress and respond to the sales staff. If there is a problem with the delivery date, the salesman should inform the salesman in advance, and the salesman will communicate with the customer to determine our production progress through the communication results.

5. When a production order has just been generated, especially when a new customer, a new order or a large number of orders are started normally, the merchandiser should track it in place. Take the production samples from the machine first, and then communicate with the salesman to confirm that the appearance and quality of the produced products meet the requirements described in the order. After the salesman confirms it, mass production can be carried out. If there is any deviation, inform the production department first, and the production department will communicate with him to solve it. If the production department can't solve it, change to a salesman.

6. When the whole box of products or products with a large number of squares are out of the warehouse, the merchandiser should play the role of monitoring the container, ensure that there is no space waste in the whole box, ensure the correctness of product loading, and avoid customer returns and complaints caused by cargo loading errors. The merchandiser is also responsible for counting, and the loss caused by rework due to the negligence of the merchandiser shall be borne by the merchandiser, generally 200 yuan/time. If the number of containers loaded is wrong, it will not be found during loading.

7. It takes the merchandiser 10~ 15 minutes to sort out the plan every day, and each order should be aware of it so as not to miss the delivery date;

8. Documentary is responsible for the daily vehicle scheduling of the company. It should be noted that the goods to be delivered the next day must be confirmed one day in advance, and the merchandiser can communicate with the salesman. The salesman has the right to refuse the same-day delivery, and the merchandiser confirms the next-day delivery at least one day in advance. The merchandiser arranges the loading work according to the delivery notice of the salesman and the outbound order issued by the finance department. The delivery notice shall be made in triplicate, one of which shall be sent to the warehouse keeper, who shall supervise the warehouse personnel.

9. Documentary should pay special attention to store orders and some domestic orders. The merchandiser should be responsible for the store order, cooperate with the store salesman's sales work, provide samples for the store in time, and actively prepare samples for the company's new products, such as wet wipes and bibs, and provide them to the company's stores;

10, for the maintenance of enterprise customers, the merchandiser may have some scattered customers, whose job is to maintain these customers, but they need our products, and they should take the initiative to do a good job in maintaining these customers on the premise that the warehouse has stock;

1 1. The merchandiser should make a good assessment of the driver, truthfully assess according to the performance, and report the assessment results;

12. Documentary is an important part of the planning department. Need to assist the planning manager to do other work in the planning department and provide corresponding information in time;

13. The merchandiser is the key for the company to keep the production running normally. The merchandiser should randomly inspect the workshop at any time. When you see any problems, you should solve them in time and put an end to them from the source. If you can't solve it or have other ideas, you should report to your superiors at any time to solve the problems existing in production.

What does a documentary do? three

Job responsibilities of clothing merchandising

1. Assist the salesman to track the quality of samples and the progress of bulk goods, and track the inspection and quality control of semi-finished products in the production process;

2, proofreading process, sample and sample clothes, confirm the sample;

3. Go on a business trip to the outsourcing factory to inspect the goods, prepare noodles and accessories, and conduct random inspections on special processes;

4. Fill in the inspection records of each stage and report the situation to the Head Office in time;

5. Control the production progress of bulk goods and ensure that the bulk goods are completed on time with good quality and quantity.

Work requirements for clothing merchandising

1, understand the production process and sewing technology of clothing, and be able to calculate and control the cost of clothing;

2. Skilled in the documentary process of clothing business and familiar with the characteristics of noodles and accessories;

3, understand the international inspection standards, can timely find and solve various problems in the production process;

4. Have the ability to communicate, coordinate and solve problems with the factory site;

5, cheerful personality, quick work, serious and responsible work, can adapt to frequent business trips.

What does a documentary do?

1, responsible for the release of sales orders and delivery tracking;

2, responsible for customer return information tracking;

3. Responsible for the establishment of sales accounts and the recovery and follow-up of accounts receivable;

4. Responsible for the information interface transmission of customer complaints;

5. Assist the salesman to establish the customer information maintenance table and update and maintain the customer information regularly;

6. Assist sales staff to sort out and report market information;

7. Responsible for the management of sales related documents.

What does a documentary do? five

job description

Job responsibilities: responsible for customer order management, production according to order and progress tracking.

Requirements:

1, articulate, fluent in Mandarin, with an infectious voice,

2, have a high enthusiasm for work,

3, strong learning ability and excellent communication skills,

4. tough personality, quick thinking, good adaptability and pressure resistance,

5, computer and related office software, warehouse or production experience is preferred.

What do you usually do when you see the work of a merchandiser on the Internet?

1. The merchandiser is responsible for the revenue summary and information entry of the sales list. 2. Remember all kinds of products clearly and improve your sales ability. 3. The responsibility of the merchandiser is to communicate with customers, receive and send faxes, confirm the contents of the order and verify the payment. 4. Communicate with the salesman to discuss the freight. 5. The merchandiser's duty is to hand in the daily report and sales situation in time, and complete all indicators and targets. 6. The merchandiser's duty is to deliver the goods according to the customer's demand without violating the company's rules and regulations.

1. Duties of merchandiser: 1. Follow up the production of each single order, deliver it to customers smoothly, and recover the recovered money. 2. Keep in touch with new and old customers, increase communication and understand customer needs. 3. Receive customer complaint information and transmit relevant information to relevant departments of the company. 4. Grasp and understand the market information and develop new customers. 5. Do a good job of after-sales service.

2. What should the documentary do after receiving the order: 1. Process table 2. Check the price 3. Sample preparation 4. Contract execution. Confirmation 6. Contract tracking 7. Shipment 8 Invoice issuing and payment recovery. Reimbursement 10. Data classification and archiving. After-sales service of products.

2. The work of the merchandiser is actually very important: A. In today's increasingly competitive market economy environment, the importance of the merchandiser is increasingly prominent. In many companies, merchandisers have become "special assistants" of bosses. B. The merchandiser is the link between the enterprise and the market, and the link between the salesman and the customer. C. With the diversification of commodity market and the acceleration of small batch and rhythm, the quality of merchandiser's work directly affects the service quality and corporate image of the company. D. The work of merchandiser is a very comprehensive and marginal "discipline": it is necessary to have the quality of salesman externally and the ability of production management internally.