Since the female car owner of Shanghai International Auto Show became famous on April 19, the news of this consumer dispute has not cooled down.
As a consumer who comes out to defend rights, Tesla female car owners are in a weak position in front of a world-renowned enterprise like Tesla, and such people are generally easy to gain public sympathy and support. The reason why the female car owner was beaten so badly, in the eyes of netizens, was "self-inflicted."
First, the way she went to the auto show to defend her rights was too extreme.
Second, second, lies. The female car owner made a scene at the auto show. When the security guard came to control her, she lied that she was pregnant and said that she would cut her wrist and commit suicide. Later, she admitted that she was not pregnant.
Third, the husband of the female car owner accepted an almost explosive interview during his wife's detention, saying that he would only accept the test result if the brakes failed, otherwise he would never admit it. Who are the Beijingers around him? This team can help them wash white. This teammate is really the king of reverse assists.
Fourth, the owner and Tesla do not trust each other. Tesla is very supportive of third-party involvement in the investigation, but the owner has always refused. Netizens have questioned that she is guilty and unreasonable. Recently, Wenzhou Automobile Engineering Society entrusted by Wenzhou traffic police department gave an appraisal report, which confirmed that the owner used the accelerator as a brake, leading to an accident. Coupled with the 1 minute driving data released by Tesla in April, it seems that this female car owner is slandering Tesla.
This is an open trial exposed to the public, and everyone can speak, but the most important thing is not the moral right or wrong of the two, but the fact of this consumer dispute.
The core controversy is actually whether there is a problem with Tesla's brakes. The female car owner insists that there is, but Tesla definitely denies that they are the direct stakeholders and counterparties of the interests, so an authoritative and impartial third-party agency must intervene in the investigation, or more ideally, retrieve the detailed information in the Tesla database and speak with the data recognized by both parties.
But the reality is that neither of these can be done at present. Let's talk about this third-party organization first. It doesn't exist. When the State Administration of Market Supervision presided over the administrative mediation between car owners and car companies, it appointed a testing institution-China Quality Certification Center, which they said was the only testing institution in China. After telephone consultation, female car owners found that China Quality Certification Center is a quality certification center, and there is no qualification for judicial appraisal of accident cars.
In addition, there is another important reason for Tesla owners to boycott third-party organizations. Looking through the past Tesla litigation cases, you will find that according to the test results of domestic third parties, all accidents are judged to be the responsibility of the owner and Tesla. It is determined that there is a problem with the third party organization. It's really not because Tesla has a winning record of 100% that the owner will cheat on the table.
Experts in the industry have publicly stated that at present, the identification of domestic third parties is done according to the standards of traditional cars, so the result is always the owner's full responsibility, and the logic of new energy self-driving cars is far from traditional cars, which is not suitable for new technologies and new standards. Therefore, it is not excessive for the owner to question the authority of the third-party test results.
Without a third party, you have to look at the driving data recorded by Tesla. Tesla provided the driving data of 1 minute before the accident in April, and the result pointed out that the owner did not stop, so an accident occurred, but this result failed to convince everyone. The monitoring at the time of the incident could not be seen, and Tesla's data only gave the physical motion signal of the brake pedal. Experts say that too many missing parameters are far from enough to judge the truth. Moreover, female car owners also question the authenticity of the data.
As we said just now, it is best to have the detailed information in the Tesla database recognized by both parties to solve the core dispute about whether there is a problem with the brakes, but unfortunately, there is no such item at present. Tesla 20 12 entered China. Until today, it has not established a database in China, only in the United States. In other words, all the data collected by Tesla about China users and their driving have been transmitted to the United States and controlled at Tesla headquarters. They are not only the actual owners of data, but also the managers of data. From the perspective of human nature, he is likely to do his best to make himself a beneficiary of the data.
Tesla has not yet relied on user big data to launch a new business model, but winning consumer lawsuits with data is something that has really been done. Tesla has more than 200 judgment documents in China, and the winning rate is as high as 99%. More than 200 disputes, it is hard to believe that these Tesla owners are spending money to find things, just to discredit Tesla. Many of the tragic results of consumers are because third-party testing is not good for them, and then Tesla is required to provide driving data. As a result, all the data provided by Tesla proved that the owner was wrong, and even domestic experts had a way to question Tesla's data.
In addition, litigation itself is a highly technical matter, and Tesla undoubtedly has a more experienced and sophisticated litigation team than individual consumers.
Therefore, at present, there is no way to draw a definite conclusion about the facts of the case of female car owners in Shanghai. At this time, it is easy to be wronged to hammer the female car owner to death.