Performance indicators are embodied in behavioral indicators and outcome indicators. Behavior index refers to the behavior of employees at work; Results indicators refer to some changes brought by employees' work to work and organization.
Performance indicator is an objective quantitative management indicator to measure the process performance by setting, sampling, calculating and analyzing the key parameters of the input and output of the internal process of an organization. It is a tool to decompose the strategic objectives of an enterprise into operational objectives, and it is the basis of enterprise performance management.
The role of performance indicators
Performance indicators can make the department head clear about the main responsibilities of the department, and on this basis, make clear the performance measurement indicators of the department personnel. Establishing a clear and feasible KPI system is the key to do a good job in performance management. Key performance indicators (KPI) are quantitative indicators used to measure employees' performance and an important part of performance plan.
Performance indicators take strategy as the center, and the design and application of indicator system serve the realization of organizational strategic objectives. Taking control as the center, the design and application of index system comes from the intention of control, and also aims to control individual behavior more effectively.