Negotiation of survival skills in the workplace is a compulsory course. No matter in work or life, "negotiation" is an art, which can help us reach an understanding with others and is an effective way to deal with interpersonal relationships. Therefore, it is very important to study the negotiation of workplace survival skills as a compulsory course.
Workplace survival skills negotiation is a compulsory course 1 Learn to negotiate: a magic weapon for people in the workplace to survive.
In the workplace, "negotiation" is suitable for individuals to get along with their superiors and colleagues, such as daily communication, teamwork, salary increase and promotion. At this time, you need the art of "negotiation". Especially when there are contradictions, the quality of negotiation art is particularly important. Feng said that conflicts may occur at any time in the workplace. If different people have different understandings of work, different ways of operation, different interests, or even a rash remark, unexpected problems may arise.
In this case, we can't make concessions, change partners or even change jobs every time to deal with the crisis. Therefore, what we need to do is learn to negotiate, learn how to live in harmony with others, find common goals and appropriate methods to eliminate differences, and then improve our professional quality, establish good interpersonal relationships, and get better career development opportunities.
"The essence of negotiation is to achieve the purpose of personal negotiation through the alternating process of' speaking' and' listening', and this communication between speaking and listening is the communication between people." Feng said to him. She believes that the art of negotiation, to put it bluntly, is the art of communicating with people and living in harmony. When the negotiation skills are well mastered and individuals have a good team working environment, they can concentrate more on the work itself, strive for better performance, and then get more opportunities for promotion. On the other hand, you may not get the support of others at work and be tired of coping with the work.
Interview record
The sales manager will not "negotiate" to be excluded.
Interviewee: John, the creative director of English in the trading company.
John belongs to the creative department and is responsible for packaging products; F belongs to the sales department, which is responsible for showing and selling the company's products to customers. "Many people are disgusted with F because he often has problems when communicating with different departments." John said. F always likes to use the copywriting provided by the creative department to express his dissatisfaction with his boss, such as "these words are not expressed in authentic English" or "this idea is simply out of date", but he never directly puts forward opinions to the departments or parties providing copywriting.
In fact, everyone knows how creative F's copywriting is. John said: "Even if he really thinks there is a problem, he can discuss it directly with colleagues in the creative department or' negotiate' with the head of my department instead of' opening his mouth' to the company. This kind of cooperation simply does not give me face and will affect my evaluation. "
Later, once, F rushed to sell a classic product of the company to customers and found John again. "But I don't want to cooperate with this kind of person, so I infer that other sales managers are also rushing to pack, and his schedule is just dragging on. He can't wait for a new copy, so he can only change it himself with last year's PPT. As a result, the negotiations failed. " John said, "Because of this, F was demoted to assistant manager, and he lost his bonus in the first quarter. Finally, he left in frustration. "
A workplace "negotiator" needs to be able to understand people's hearts.
Are the "negotiators" in the workplace all people who meet at two ends?
White-collar workers interviewed in the workplace: It is undeniable that this view not only shows that there are many negotiators in the workplace, but also reflects the ability that negotiators in the workplace need to master-they can understand people's psychology, have touching artistic skills, pay attention to choosing the right time and grasp the degree of "negotiation". As long as you always stay awake and understand the original intention and ultimate goal of "negotiation" in the workplace, you can bring the art of negotiation to the extreme and achieve a win-win situation in the workplace.
Interviewer: Which positions do people need to master the "art of negotiation" more?
White-collar workers interviewed: The art of negotiation is particularly important for technicians to transform into managers. After all, technology and management are very different. These new managers only need to have strong technical ability, but after transforming into managers, they need to deal with others well, such as members of their own team. At this time, it is more important to have good negotiation art. If it is not handled well, it will lead to the reduction of team work efficiency, a large number of technicians will resign, the company's benefits will be reduced, and finally it may become a member of the unemployed army.
Experts teach the road
Five principles of workplace "negotiation"
There are similarities between workplace negotiation and business negotiation, but they cannot be copied. To become a "negotiator" in the workplace, you can master the following negotiation criteria:
According to local conditions, adopt appropriate negotiation strategies: We will adopt different negotiation strategies according to different negotiating partners, different interests and relationships with negotiating partners, and we need to be fully prepared.
Negotiation is flexibility, and the ultimate goal is "win-win": real workplace negotiation may require concessions and compromises from both sides. To put it bluntly, it is actually a mutual flexibility. Through flexible negotiation, our ultimate hope is to make future cooperation more harmonious and achieve "win-win".
Negotiation is not asking for trouble, but solving contradictions: differences often mean that contradictions already exist. If we choose to avoid talking to keep the surface calm, instead of trying to sit down and negotiate to solve the contradiction, we may be inspired in our future work, and the result may be even worse.
Negotiation is not about winning or losing, only about the outcome: workplace negotiation is different from business negotiation, it is not a battle. Negotiation is for better cooperation and a process in which both sides work together to reach a consensus. Our focus should shift from "knocking each other down in business" to "achieving each other" The outcome of the negotiations is only good or bad, not winning or losing.
You don't have to be reasonable, but it's equally important to take care of others' emotions: you should know how to respect each other in the negotiation, so that you can better understand the negotiators' views and ideas and make the negotiation result develop in the expected direction. If either party feels wronged or even unfair, even if cooperation or agreement is finally reached, it will not be conducive to future work.
Infiltration of "negotiation"
Work and life
When it comes to "negotiation", don't think it is a serious word. You should know that it is not a patent for commercial activities. In fact, even our closest people can learn the skills and art of "negotiation" to help us deal with the dilemma of negotiating with others. Negotiation doesn't mean that you have to sit at the conference table and discuss a problem seriously. It can happen at any time and place. Moreover, the' society' we live in is a big network of interpersonal relationships. The so-called "negotiation" means learning to integrate resources and find the best balance point.
In the workplace, compromise is often not a good idea. In most cases, this is a strategy that can't bring positive results. In order to achieve good coordination, people in the workplace must master some informal "negotiation art"
Workplace survival skills negotiation is a compulsory course 2: Cognition of negotiation.
When negotiating, we should learn to put ourselves in the other person's shoes and think from the other person's point of view, and know what the other person wants, what the other person has, what you have and what you want. You have to know yourself and yourself to be in an invincible position. So try to consider the problem from the other side's point of view, and within a certain scope of implementation, you compromise, so that the disputes between the two sides can be solved.
For example, today you want A, the other side wants A, and the other side has B. You can persuade the other side to give you B, and you give him A. At this time, you get a win-win negotiation, the other side also gets A, and you also get B. Conversely, both sides may want A, and you have C, which is just enough to satisfy the other side. At this time, C is not important to you. You already have a lot of c's, you give them to each other, and then they give you an a. Is it also possible to reach a deal, so as to achieve a win-win situation for both parties?
Negotiation is not life-and-death, you lose and I win, you are better than me, black or white, so we must have a higher level of understanding of negotiation. A real negotiator can not only achieve his own goal, but also convince and satisfy the other party, not only solve disputes, but also become good friends with the other party, thus launching deeper and longer-term cooperation.
TMD rule
Tell you a very important rule in negotiation-TMD rule, which is an abbreviation of three letters, and T stands for today; ; M is everyone's favorite thing-money is money; D is a decision, a decision.
Many salesmen have gone a long way with their customers, and finally the customers say they have no money or think about it again, and then there is no more. Here's how to use this rule to keep the transaction going.
For example, when a customer asks you, can you really give me a discount of 2000 yuan today? I will be content with a discount of 2000 yuan. When the customer has talked to you and told you, you can be sure that he is interested in buying, and he is releasing buying signal. At this time, he really wants to buy it. At this time, we must seize the customer and never let him run away. So how to catch customers? We can use the following words, which contain the TMD law.
Voice sharing:
1. Sir, you have been here several times. Today should be the fifth time. Let's go Have you thought about it today? You can decide today. Otherwise, I will apply to my boss. There's no point in coming back after you apply, right? Because the price will change at any time. I can only apply if you confirm it today.
I take the liberty to ask that my sister-in-law came with you a few times ago. After all, buying a car is such a big thing. Do you want to give my sister-in-law a final confirmation? I was scared for a while. If your sister-in-law is not satisfied with your reservation, it will be a bit troublesome to have an opinion. In order to avoid this situation, do you think you should discuss it with your sister-in-law before making a decision?
I am embarrassed to say it. If you can decide today, and my sister-in-law has no problem, you can make a decision. If I apply, do you have money with you today? If I have, I will apply.
Learn to "open your mouth with the lion"
Next, I want to share with you a very important negotiation skill-to make a higher-than-expected condition. Simply put, it is "the lion opens his mouth."
Why did the lion open his mouth? If I sell tea today, this coffee table is ten yuan a box, you will immediately feel that this tea is definitely not delicious, and you won't feel anything, but if I completely shape its value, composition, origin and technology, and price it at 20,000 yuan, then you will feel completely different if you carefully taste it. This is actually a psychological effect. But it can improve the sense of value of the product or service in the eyes of the other party. Second, you can give yourself room for negotiation. If you quote a firm price and the customer is still bargaining, you can't let go of the price. If customers think you are unreasonable, they may leave. Many times, what customers want may not be real benefits, but the feeling of winning. Third, when your bid exceeds expectations, the other party may promise you immediately.
Three paving skills
I shared with you the negotiation method of "the lion opens his mouth". So, how can we successfully use the "lion's big mouth"? There are three paving skills. Learn to use these three paving skills, and you can use the "lion's mouth".
Three paving skills:
First, let the other party invest time and energy.
Second, show sincerity.
Third, the suggested price is negotiable.
First, let the other party invest time and energy. If you go shopping for clothes today and take a fancy to a dress. You said: Try on this dress for me. Talk to the boss's wife before trying on clothes. After greeting, once you put on your clothes, try it on your body and put it in front of the mirror. It is inappropriate to keep trying. Then, when you really want to buy it, you can bargain with him again and let the other party invest time and energy.
Second, show sincerity. You can't act like you love to buy or not, just look around. After reading it, he casually asked how much the clothes were. He says 300, you say 50, he will find that you may not want them, and then see that you are fooling around without any sincerity. Third, when you said fifty, you were too determined. He didn't want to sell it to you, and he was too lazy to waste time with you. He would rather spend time receiving other customers. How can we show sincerity at this time?
You can say: I like this dress very much. If the price is right, I will definitely buy it. I just think the price is a little high. The other party may ask: How much do you think is appropriate? A standard of negotiation-bid first, and you have an advantage. At this time, you can say: I think my psychological price is about fifty. This sentence implies that the price is negotiable, which is the third point. At this time, he was crazy when he heard it: fifty? ! How is that possible? It's impossible. He will probably give it directly to you 120 yuan, from 300 yuan to 120 yuan. Others may not be able to cut it for a long time, but you did it at once.
Because he has invested time and energy, and he thinks you are sincere and want to buy it. Besides, you said the price was negotiable, and he wouldn't let you go easily. Although your price is outrageous, he won't hit you or kick you out. He will try to make a deal. I'll talk to you about the price at this time, and we may have a deal.