Social life needs that need to be solved by the government, such as labor security, medical services, education and safety; For social insurance issues, such as how to reimburse maternity, how to reimburse medical care, and how to register unemployment, you can call 12345 to transfer to the Human Resources and Social Security Bureau, or you can consult 12345 to transfer to the housing provident fund management center for settlement. Require the government to coordinate and solve the production, operation and development environment of enterprises; Issues such as mass entrepreneurship, supporting policies for innovation and entrepreneurship, talent introduction, and tax concessions can be referred to the Science and Technology Bureau and the Development and Reform Commission by consulting 12345, and issues such as urban environmental pollution can be referred to the Environmental Protection Bureau by calling 12345.
Criticism, complaints, etc. For government departments and their staff; If people in government departments are inefficient and have poor service attitude, they can complain to 12345, which can solve the problem of deliberately not solving or consulting problems. Now the hotline 12345 can listen to people's voices and solve their practical problems.
123 15 acceptance scope:
1, consumers need to buy, use goods or receive services for daily consumption consultation and complaints;
2, selling fake and shoddy goods, false propaganda, unfair competition or other acts in violation of market supervision and management laws and regulations;
3, involving food, medicine, medical equipment, cosmetics, consumer goods, special equipment quality and safety, product prices, intellectual property rights and other aspects of complaints and reports.
Legal basis:
Provisions of the Supreme People's Procuratorate on Protecting Citizens' Right to Report
Article 3 Procuratorial organs must keep strictly confidential when accepting reports from citizens and investigating and reporting cases. The following work needs to be done:
1, the report should be accepted in a fixed place, with a special person to talk, and irrelevant personnel are not allowed to receive, attend and ask;
2, reporting letters receiving and dispatching, unpacking, registration, transmission, storage and face-to-face or telephone reporting reception, answering, recording, recording and other work, should establish and improve the responsibility system, to prevent the disclosure or loss of reporting materials;
3. Informants' names, work units, home addresses and other related information and report contents must be kept strictly confidential, and the report materials shall not be copied and copied without permission;
4. It is strictly forbidden to disclose or transfer the relevant information of the reporting materials and informants to the reported units and informants. When investigating the situation to the reported unit or the reported person, the original or photocopy of the report materials shall not be produced;
5. No unit or individual may trace informants, and anonymous reporting shall not be conducted for handwriting identification except for the needs of investigation;
6. When checking the information of the informer, it shall be kept confidential and the identity of the informer shall not be exposed;
7, meritorious personnel in the publicity and reward work, except with the consent of the informants, shall not disclose the names and units of informants.