12312 is the business reporting and complaint service hotline number.
The 12312 Intellectual Property Anti-Counterfeiting Inquiry Center was established with the protection of intellectual property and intellectual property anti-counterfeiting as its core services; in order to better assist enterprises in protecting intellectual property rights such as trademarks, patents, copyrights and copyrights. We must shoulder our responsibilities and respond to the government's call to jointly crack down on piracy, infringement and other illegal and criminal activities, protect brand establishment and create an orderly competitive environment, and protect the legitimate rights and interests and healthy development of enterprises in market competition.
12312 Business Reports and Complaints Service Center Responsibilities
1. The scope of reporting and complaint consulting services accepted by the 12312 Business Reports and Complaints Service Center: involving the refined oil market, coal market, renewable resource recovery, Hotlines for catering, accommodation, bathing, foot baths, direct sales, online transactions, franchising, retailer promotions, retail transactions, scrapped car recycling, beauty salons, laundry and dyeing, auctions, pawns, etc.
Reports and complaints on domestic and foreign trade and foreign economic fields such as foreign labor cooperation, foreign contracted projects, anti-dumping, countervailing, anti-monopoly and other aspects that disrupt market order and infringe on intellectual property protection, as well as relevant laws and regulations Provide policy consultation, and do a good job in registration, diversion, transfer, processing, and feedback.
2. Provide consulting and guidance services to the public and enterprises on relevant laws, regulations, rules, normative documents, administrative approvals and procedures in the business field.
3. Collect and report emergencies that endanger business administrative order, abnormal situations in domestic and foreign trade, and important information on market economic order.
4. Statistics, reporting of complaint information and business law enforcement data.
5. Undertake other tasks assigned by superiors.